Chocolate Experience Specialist

Lindt & Sprüngli (Canada), Inc; Cape Town; On-site; ZAR 134,000 - 201,000; Full time

Job summary

Lindt & Sprüngli (Canada), Inc is seeking a customer-focused Retail Associate to deliver premium service and drive sales in a Lindt shop. You will greet customers, provide product knowledge, and process transactions with accuracy in a fast-paced environment.

Applicants should have strong communication skills, prior retail experience, and be comfortable upselling while maintaining a welcoming store atmosphere. This role emphasizes teamwork and adherence to Lindt standards.

Qualifications

• Customer service and sales experience in a retail environment
• Ability to handle credit card transactions
• Proven communication and interpersonal skills
• Grade 12 education required
• Proficiency in Microsoft Office (Excel and PowerPoint)

Responsibilities

• Deliver exceptional customer service across the chocolate shop and via phone
• Welcome customers and host memorable in-store experiences
• Inform customers about Lindt products with in-depth knowledge
• Upsell to meet daily sales budgets
• Process orders at the POS and manage tills
• Restock, clean, and maintain store appearance
• Handle courier deliveries and assist with stock counts

Skills

Customer Service

Sales skills

Credit card transactions

Retail experience

Education

Grade 12

Tools

Excel

PowerPoint

Job description

Lindt & Sprüngli (Canada), Inc is seeking a customer-focused Retail Associate to deliver premium service and drive sales in a Lindt shop. You will greet customers, provide product knowledge, and process transactions with accuracy in a fast-paced environment.

Applicants should have strong communication skills, prior retail experience, and be comfortable upselling while maintaining a welcoming store atmosphere. This role emphasizes teamwork and adherence to Lindt standards.