Chocolate Experience Ambassador

Lindt & Sprüngli; Johannesburg; On-site; ZAR 100,000 - 145,000; Full time

Job summary

Lindt & Sprüngli is hiring a customer-focused associate in Johannesburg to deliver world-class service and drive sales at the chocolate shop. You will greet customers, discuss Lindt products, and process transactions with the POS system while maintaining stock and store presentation.

The role emphasizes educating customers about product details and promoting current promotions, with a strong focus on creating a premium, memorable shopping experience.

Qualifications

• Grade 12 or equivalent educational background.
• Experience in customer service and retail environments.
• Proficiency with basic PC tools including Excel and PowerPoint.

Responsibilities

• Deliver exceptional customer service and actively upsell to hit sales targets.
• Greet customers and provide a memorable Lindt experience in-store and on the phone.
• Process orders through the POS and handle credit card transactions accurately.
• Maintain stock, restock products and support monthly stock counts.
• Keep store clean, merchandised, and ensure a welcoming atmosphere.

Skills

Customer Service

Sales skills

Credit card transactions

Retail experience

Education

Grade 12

Tools

Microsoft Excel

PowerPoint

POS systems

Job description

Lindt & Sprüngli is hiring a customer-focused associate in Johannesburg to deliver world-class service and drive sales at the chocolate shop. You will greet customers, discuss Lindt products, and process transactions with the POS system while maintaining stock and store presentation.

The role emphasizes educating customers about product details and promoting current promotions, with a strong focus on creating a premium, memorable shopping experience.