Childminding Agency Operations Manager

Placements24; Randburg; On-site; ZAR 550,000 - 750,000; Full time

Benefits offered by this job

Medical aid

Retirement fund contributions

Professional development

Job summary

Placements24 is seeking an experienced Operations Manager to oversee daily activities in Randburg, Gauteng. You will lead client services, coordinate with childminders, ensure compliance, and drive efficiency while maintaining high standards of care for children.

Responsibilities include recruiting and vetting a network of childminders, managing inquiries and placements, developing policies, and guiding the operations team. A degree in Business Administration or Management is preferred.

Qualifications

• Proven experience in operations management in the childcare/service industry.
• Strong understanding of childcare regulations and compliance in South Africa.
• Excellent leadership, team management, and interpersonal skills.
• Proficiency with CRM systems and standard office applications.
• Eligible to work in South Africa and pass background checks.

Responsibilities

• Oversee all aspects of daily operations, including client relations, childminder management, and service delivery.
• Recruit, vet, onboarding, and ongoing support of qualified childminders.
• Ensure adherence to childcare regulations, licensing requirements, and safety standards.
• Handle client inquiries, manage placement processes, and resolve issues promptly.
• Develop and implement operational policies to enhance efficiency and service quality.
• Manage scheduling, resource allocation, and budget for operational activities.
• Maintain records of clients, childminders, placements, and data.

Skills

Leadership

Operations management

Customer relations

Organization

Education

Bachelor’s degree or diploma in Business Administration/Management

Tools

CRM systems

Office software

Job description

About the Role

Our client, a growing childminding agency, is seeking an experienced and highly organized Operations Manager to oversee the day-to-day operations in Randburg, Gauteng . This critical role involves managing client services, coordinating with childminders, ensuring compliance with regulations, and driving operational efficiency. The ideal candidate will have a strong background in management, exceptional organizational skills, and a passion for providing high-quality childcare services. You will be responsible for recruiting, vetting, and supporting a network of childminders, as well as managing client inquiries and placements. This position requires excellent leadership, problem-solving abilities, and a meticulous attention to detail. We are looking for a proactive individual who can contribute to the strategic growth and success of the agency while maintaining the highest standards of care and safety for children.

Key Responsibilities

• Oversee all aspects of daily operations, including client relations, childminder management, and service delivery.
• Manage the recruitment, vetting, onboarding, and ongoing support of qualified childminders.
• Ensure strict adherence to all relevant childcare regulations, licensing requirements, and safety standards.
• Handle client inquiries, manage placement processes, and resolve any issues or complaints promptly and effectively.
• Develop and implement operational policies and procedures to enhance efficiency and service quality.
• Manage scheduling, resource allocation, and budget for operational activities.
• Maintain accurate records of clients, childminders, placements, and operational data.
• Foster strong relationships with childminders, clients, and regulatory bodies.
• Monitor service quality and implement continuous improvement initiatives.
• Lead and motivate the operational team, ensuring high performance and professional conduct.

Requirements

• Proven experience in operations management, preferably within the childcare or service industry.
• Strong understanding of childcare regulations and compliance requirements in South Africa.
• Excellent leadership, team management, and interpersonal skills.
• Exceptional organizational, planning, and problem-solving abilities.
• Proficiency in using CRM systems, operational software, and standard office applications.
• Strong communication skills, both written and verbal.
• Ability to handle sensitive information with discretion and confidentiality.
• A commitment to child safety and welfare is paramount.
• Relevant degree or diploma in Business Administration, Management, or a related field is an advantage.
• Must be eligible to work in South Africa and pass comprehensive background checks.

Benefits

• Competitive annual salary, commensurate with experience and responsibilities.
• Full-time, stable employment in a dynamic role within the childcare sector in Randburg, Gauteng .
• Opportunity to shape and grow a leading childminding agency.
• Comprehensive benefits package, including medical aid and retirement fund contributions.
• Professional development and training opportunities.
• A rewarding role focused on supporting families and children.