Checkout Experience Specialist

Papenfus Retail Consultants CC; Upington; On-site; ZAR 89,000 - 134,000; Full time

Job summary

Pick n Pay in Upington is seeking a Checkout Assistant to provide friendly, efficient service at the checkout area, assist customers with packing, and maintain hygiene and safety standards.

You will help with bagging, manage lines, and support cashiers during peak hours while upholding Pick n Pay's values of care and integrity.

Applicants should have Grade 12 or equivalent and be able to stand for long periods in a fast-paced retail environment.

Qualifications

• Education: Grade 12 / NQF Level 4 qualification or equivalent level of literacy and numeracy.
• Ability to stand for extended periods and perform packing and customer service duties.
• Willingness to work shifts, including weekends and public holidays in a fast-paced retail environment.
• Basic understanding of cash handling procedures (advantageous).
• Knowledge of hygiene and food safety practices (training provided).

Responsibilities

• Greet customers politely and offer assistance with packing and carrying goods.
• Provide professional, friendly service that enhances the customer’s shopping experience.
• Handle customer queries courteously and direct them to the appropriate staff member when necessary.
• Display values of care, integrity, and helpfulness at all times.
• Pack groceries efficiently and securely, separating fragile, cold, and cleaning products appropriately.
• Ensure quick, organized packing to maintain checkout flow and reduce waiting times.
• Assist with bagging products while minimizing wastage of plastic bags.
• Support cashiers with packing during peak trading hours.
• Remain alert during all transactions to prevent loss or incorrect change.
• Follow all cash handling and transaction procedures when assisting the cashier.
• Report any suspicious activity or errors immediately to the Frontline Supervisor.
• Maintain smooth customer flow in the checkout area.
• Direct customers to open tills when queues are long.
• Assist with trolley management and ensure customers are served promptly.
• Keep checkout counters, trolleys, baskets, and floor areas clean and hazard-free.
• Follow hygiene and sanitation protocols, especially around food and packaging.
• Keep PPE and safety standards as required; report hazards promptly.
• Participate in shift briefings and training sessions.

Skills

Customer service

Packing and handling

Cash handling basics

Queue management

Hygiene and safety

Teamwork

Communication

Education

Grade 12 / NQF Level 4

Job description

Pick n Pay in Upington is seeking a Checkout Assistant to provide friendly, efficient service at the checkout area, assist customers with packing, and maintain hygiene and safety standards.

You will help with bagging, manage lines, and support cashiers during peak hours while upholding Pick n Pay's values of care and integrity.

Applicants should have Grade 12 or equivalent and be able to stand for long periods in a fast-paced retail environment.