Hybrid Customer Support Specialist

Placements24; Klerksdorp; Hybrid; ZAR 180.000 - 240.000; Vollzeit

Benefits dieser Stelle

Competitive annual salary

Medical aid contributions & retirement

Paid annual & sick leave

Hybrid work arrangement

Professional development opportunities

Team events & social gatherings

Career advancement opportunities

Zusammenfassung

Placements24 in Klerksdorp, North West, is seeking a Customer Support Specialist to handle inquiries, resolve issues and guide clients across multiple channels. The role emphasizes customer satisfaction, strong communication, and problem-solving in a dynamic team environment.

You will maintain CRM records, contribute to knowledge base content, and help ensure compliance with SLAs. A proactive, patient, and service-oriented mindset is essential for success in this hybrid position.

Qualifikationen

• High school diploma or equivalent required; further education is advantageous.
• Proven experience in a customer service or support role.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and analytical abilities.
• Proficiency in using CRM software and other customer support tools.
• Ability to remain calm and professional under pressure.
• Customer-focused attitude with a dedication to service excellence.
• Team player with the ability to work collaboratively in a dynamic environment.
• Familiarity with the Klerksdorp, North West area is beneficial but not required.

Aufgaben

• Respond to customer inquiries via multiple channels (phone, email, chat, social media).
• Provide accurate and comprehensive information regarding products, services, and company policies.
• Troubleshoot and resolve customer issues efficiently and effectively, ensuring customer satisfaction.
• Process customer orders, returns, and exchanges according to established procedures.
• Escalate complex or unresolved issues to senior support staff or relevant departments.
• Maintain detailed records of customer interactions and resolutions in the CRM system.
• Proactively identify customer needs and suggest appropriate solutions or products.
• Contribute to the development and maintenance of support documentation and knowledge base articles.
• Adhere to service level agreements (SLAs) and quality standards for customer support.

Kenntnisse

Communication skills

Problem solving

Team player

Customer focus

Ausbildung

High school diploma or equivalent

Tools

CRM software

Jobbeschreibung

Customer Support Specialist

About the Role: Our client is looking for a dedicated and customer‑centric Customer Support Specialist to join their vibrant team in Klerksdorp, North West. This role is essential for providing exceptional service and ensuring customer satisfaction across all touchpoints. You will be responsible for handling inquiries, resolving issues, and offering guidance to our valued clients. The ideal candidate possesses strong communication skills, a problem‑solving mindset, and a genuine desire to assist others. This position offers a fantastic opportunity to grow within a supportive company culture and contribute to the overall success of the customer service department. We are seeking individuals who are enthusiastic, reliable, and committed to delivering high‑quality support. Join our client in Klerksdorp, North West, and become a vital part of their customer‑focused mission.

Key Responsibilities

• Respond to customer inquiries via multiple channels (phone, email, chat, social media).
• Provide accurate and comprehensive information regarding products, services, and company policies.
• Troubleshoot and resolve customer issues efficiently and effectively, ensuring customer satisfaction.
• Process customer orders, returns, and exchanges according to established procedures.
• Escalate complex or unresolved issues to senior support staff or relevant departments.
• Maintain detailed records of customer interactions and resolutions in the CRM system.
• Proactively identify customer needs and suggest appropriate solutions or products.
• Contribute to the development and maintenance of support documentation and knowledge base articles.
• Adhere to service level agreements (SLAs) and quality standards for customer support.

Requirements

• High school diploma or equivalent required; further education is advantageous.
• Proven experience in a customer service or support role.
• Excellent communication skills, both written and verbal.
• Strong problem‑solving and analytical abilities.
• Proficiency in using CRM software and other customer support tools.
• Ability to remain calm and professional under pressure.
• Customer‑focused attitude with a dedication to service excellence.
• Team player with the ability to work collaboratively in a dynamic environment.
• Familiarity with the Klerksdorp, North West area is beneficial but not required.

Benefits

• Competitive annual salary.
• Medical aid contributions and retirement fund benefits.
• Paid annual leave and sick leave.
• Opportunities for professional development and skill enhancement.
• A supportive and friendly work environment.
• Hybrid work arrangement offering a balance between in‑office and remote work.
• Team events and company social gatherings.
• Potential for career advancement within the company.