Channel Support Specialist — Onboarding & Admin

Telkom SA; Centurion; On-site; ZAR 167,000 - 257,000; Full time

Job summary

Telkom SA seeks an organized Channel Support Administrator to proactively interface with internal departments and external customers across channels. You will handle onboarding, order validation, invoicing, and reporting to support channel queries and requests.

Key tasks include managing support mailboxes, tracking sales opportunities, following up on orders, and providing reports. Requires NQF 4/6 level qualifications and strong communication, analytical, and multitasking abilities.

Qualifications

• Experience in commercial, sales admin or ICT environments preferred.
• Nice to have formal project and documentation management exposure.
• Strong written and verbal communication skills

Responsibilities

• Record Keeping & Administration: Collate and check paperwork and customer Contracts; administer onboarding; verify and validate channel orders; ensure invoices and payments are submitted.
• Feedback & Tracking: Monitor channel support mailboxes; obtain status of sales opportunities; provide daily feedback; follow up on orders and campaigns.
• Order Administration & Support: Attend customer meetings; handover processes; provide reports.

Skills

Interpersonal

Analytical

Problem solving

Communication

Organizational

Relationship building

Attention to detail

Time management

Education

NQF 4: National Certificate/Grade 12

NQF 6: National Diploma/Advanced Diploma

Job description

Telkom SA seeks an organized Channel Support Administrator to proactively interface with internal departments and external customers across channels. You will handle onboarding, order validation, invoicing, and reporting to support channel queries and requests.

Key tasks include managing support mailboxes, tracking sales opportunities, following up on orders, and providing reports. Requires NQF 4/6 level qualifications and strong communication, analytical, and multitasking abilities.