Channel Partner Operations Specialist

Recruit-It; Centurion; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Recruit-It is seeking an Internal Account Manager in Centurion to serve as the primary operational contact for assigned channel partners. You will ensure professional, timely communication and manage inquiries under a strict two-hour SLA.

You will prepare pricing quotations, handle orders end-to-end, update partners on delivery timelines, and maintain accurate CRM records for partner opportunities and pipeline status.

Qualifications

• Matric.
• 2+ years of experience in account management, sales support, or a similar role.
• Experience in IT distribution, channel sales, or vendor management is advantageous.
• Familiarity with Cyber Security vendor products and processes.
• Experience working with SAP is advantageous.
• Listening and understanding.
• Attention to detail is a key requirement.

Responsibilities

• Serve as the primary operational point of contact for assigned channel partners, ensuring professional, timely, and consistent communication.
• Respond to partner inquiries in accordance with the established two-hour SLA, maintaining service excellence standards.
• Prepare, validate, and issue accurate pricing quotations in alignment with approved commercial frameworks and internal processes.
• Manage order placement activities, ensuring completeness, accuracy, and compliance with company policies.
• Provide proactive and timely updates to partners regarding order status, stock availability, and estimated delivery timelines.
• Maintain accurate and up-to-date records within the CRM system, including partner opportunities, activities, and pipeline status.

Skills

Account management

Sales support

CRM systems

Communication

Attention to detail

Listening

Cyber security

SAP

Education

Matric

Job description

Recruit-It is seeking an Internal Account Manager in Centurion to serve as the primary operational contact for assigned channel partners. You will ensure professional, timely communication and manage inquiries under a strict two-hour SLA.

You will prepare pricing quotations, handle orders end-to-end, update partners on delivery timelines, and maintain accurate CRM records for partner opportunities and pipeline status.