Channel Manager: Sales & Service — Growth & Experience Leader

Absa Group; Lydenburg; On-site; ZAR 600,000 - 1,000,000; Full time

Job summary

Absa Group in Lydenburg, Mpumalanga, South Africa seeks a Channel Manager: Sales and Service to lead a high-impact branch and multiple service points. You will drive commercial growth, champion digital initiatives, and develop leaders while delivering exceptional customer experiences in a regulated financial environment.

The role requires strong people leadership, strategic thinking, and a proven track record in sales and service excellence within banking.

Qualifications

• Experience leading branch teams and P&L responsibilities.
• Proven ability to drive growth and customer experience.
• Strong governance, risk and regulatory compliance understanding.

Responsibilities

• Translate regional strategy into branch execution.
• Drive transformation, digital adoption and inclusion initiatives.
• Deliver growth, profitability and productivity targets.
• Lead senior branch leadership and management teams.
• Ensure strong control environments and governance.
• Engage key clients and act as brand ambassador.
• Deliver exceptional in-branch customer experience.

Skills

Leadership

People management

Strategic thinking

Sales & service excellence

Education

Bachelor's Degree in Banking

Bachelor's Degree/Advanced Diploma in Business Administration

Job description

Absa Group in Lydenburg, Mpumalanga, South Africa seeks a Channel Manager: Sales and Service to lead a high-impact branch and multiple service points. You will drive commercial growth, champion digital initiatives, and develop leaders while delivering exceptional customer experiences in a regulated financial environment.

The role requires strong people leadership, strategic thinking, and a proven track record in sales and service excellence within banking.