Centre Front Desk & Client Services Lead

Excellerate JHI; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

JHI is seeking a highly professional Front Office & Client Services Coordinator/Receptionist to join our centre management team in Cape Town. You will be the first point of contact for tenants, customers, contractors and the public, balancing front-desk duties with executive administrative support.

The role requires an organised, service-oriented approach, strong communication skills and the ability to manage procurement and reporting tasks in a busy, ever-changing environment.

Qualifications

• Grade 12 or an equivalent qualification.
• At least 3 years' relevant administrative experience in a professional environment.
• Previous experience in a customer-facing or front-office position.
• Experience operating and managing a switchboard.
• Experience within retail shopping centre, property management, hospitality or similar client-facing environment.
• Procurement administration experience, including quotations, purchase orders, supplier follow-up, documentation and invoicing.
• Experience liaising with suppliers, contractors and service providers.
• Strong administrative skills and ability to work accurately with documentation, correspondence and reporting.
• Excellent spoken and written communication skills.
• Excellent telephone etiquette and professional communication style.
• Solid knowledge of Microsoft Office, especially Outlook, Word and Excel.
• Willingness to work alternate weekends and public holidays.

Responsibilities

• Act as the professional first point of contact for tenants, customers, contractors, visitors and the public.
• Receive and manage walk-in, telephonic and written enquiries and complaints.
• Provide accurate information and assist visitors with centre-related enquiries.
• Manage front-desk reception and switchboard duties.
• Direct tenant queries to the appropriate team member.
• Log requests and complaints on the Call & Query System.
• Monitor outstanding matters and follow up within agreed timelines.
• Maintain up-to-date tenant, emergency and other contact information.
• Assist security, cleaning, parking and other contractors with queries.
• Coordinate procurement administration including quotations and purchase orders.
• Maintain procurement records and ensure documentation is complete.
• Support leasing team with administrative requirements and tenant documentation.
• Assist with compilation of management packs and monthly reports.
• Support centre management team with general administrative tasks.

Skills

Administrative experience

Customer facing

Switchboard

Procurement admin

MS Office

Communication skills

Telephone etiquette

Supplier liaison

Documentation management

Time management

Education

Grade 12

Tools

Outlook

Word

Excel

Job description

JHI is seeking a highly professional Front Office & Client Services Coordinator/Receptionist to join our centre management team in Cape Town. You will be the first point of contact for tenants, customers, contractors and the public, balancing front-desk duties with executive administrative support.

The role requires an organised, service-oriented approach, strong communication skills and the ability to manage procurement and reporting tasks in a busy, ever-changing environment.