Dynamic Front Office & Client Services Coordinator

Excellerate JHI; Wes-Kaap; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Excellerate JHI is seeking a highly professional Front Office & Client Services Coordinator/Receptionist to join our centre management team. This role involves front-office duties and significant administrative support, with procurement, reporting and tenant documentation tasks.

You will interact with tenants, customers, contractors and the public, represent both JHI and our client, and balance excellent service with accurate administration in a busy centre environment.

Qualifications

• Grade 12 or equivalent qualification.
• At least 3 years' relevant administrative experience in a professional environment.
• Previous experience in a customer-facing or front-office position.
• Experience operating and managing a switchboard.
• Experience in procurement administration, including quotations, PO processing, supplier follow-up.
• Experience liaising with suppliers, contractors and service providers.
• Excellent spoken and written communication skills.
• Ability and willingness to work alternate weekends and public holidays.

Responsibilities

• Act as the professional first point of contact for tenants, customers, contractors and the public.
• Manage walk-in, telephonic and written enquiries and complaints.
• Provide accurate information and assist visitors with centre-related enquiries.
• Manage front-desk reception and switchboard duties.
• Coordinate procurement administration and supplier communications.
• Support leasing teams with administrative requirements and tenant documentation.
• Prepare management packs and monthly reports.
• Maintain tenant and emergency contact information.

Skills

Administrative experience

Customer-facing

Switchboard handling

Procurement administration

MS Office proficiency

Excellent communication

Multi-tasking

Education

Grade 12 or equivalent

Tools

Outlook

Word

Excel

Job description

Excellerate JHI is seeking a highly professional Front Office & Client Services Coordinator/Receptionist to join our centre management team. This role involves front-office duties and significant administrative support, with procurement, reporting and tenant documentation tasks.

You will interact with tenants, customers, contractors and the public, represent both JHI and our client, and balance excellent service with accurate administration in a busy centre environment.