Front Desk Co-Ordinator

Centre Recruit Consultants; Johannesburg; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Centre Recruit Consultants is seeking a Front Desk Co-ordinator in Johannesburg to be the first point of contact for clients and support daily salon operations.

Responsibilities include managing bookings, handling inquiries, processing payments, and maintaining a welcoming reception area with promotional materials.

Qualifications

• Previous reception/administrative/front-of-house experience in beauty, spa, or hospitality preferred.
• Strong communication and interpersonal skills.
• Excellent organisational skills with attention to detail.
• Ability to multitask and work under pressure.
• Computer literacy with booking systems and MS Office.
• Professional, well-groomed appearance.
• Passion for customer service and the beauty industry.

Responsibilities

• Welcome clients warmly and create a professional first impression.
• Manage appointment bookings, confirmations, and cancellations.
• Handle calls, emails, and walk-in enquiries courteously.
• Process payments and maintain till records.
• Keep front desk tidy and stocked with promotional materials.
• Support marketing initiatives for treatments and specials.
• Assist with stock control and retail inventory.
• Provide admin support to salon management and scheduling.
• Address client complaints professionally and escalate when needed.
• Build relationships to encourage repeat business and referrals.

Skills

Communication skills

Organisational skills

Attention to detail

Multitasking

Customer service

Interpersonal skills

Tools

MS Office

Booking systems

Job description

Johanneburg, South Africa | Posted on 20/09/2025

The Front Desk Co-Ordinator is thefirst point of contact for clients and plays a key role in ensuring smoothday-to-day salon operations. This role requires excellent communication skills,strong organisational abilities, and a passion for delivering exceptionalcustomer service. The Front Desk Co-ordinator manages bookings, clientenquiries, and administrative duties while supporting the salon team.

Key Responsibilities:

• Welcome clients warmly, creating a professional and friendly firstimpression.
• Manage appointment bookings, confirmations, and cancellationsusing the salon’s scheduling system.
• Handle incoming calls, emails, and walk-in enquiries in acourteous and efficient manner.
• Process payments, maintain accurate till records, and manage dailycash-up procedures.
• Ensure the front desk and reception area are tidy, organised, andstocked with promotional materials.
  
• Support marketing initiatives such as promoting treatments,products, and salon specials.
  
• Assist with stock control, including product sales and retailinventory management.
  
• Provide administrative support to salon management, includingstaff scheduling and reporting when required.
  
• Address client complaints or concerns professionally, escalatingissues to management when needed.
  
• Build strong client relationships to encourage repeat business andreferrals.
  

Requirements

• Previousexperience in a reception, administrative, or front-of-house role (beauty, spa,or hospitality industry advantageous).
• Strongcommunication and interpersonal skills.
• Excellentorganisational skills with attention to detail.
• Ability tomultitask and work effectively under pressure.
• Computerliteracy (appointment booking systems, MS Office, or similar software).
• Professional,well-groomed appearance in line with salon standards.
• Passion forcustomer service and the beauty industry.