CCTV Surveillance & Incident Response Operator

Tolcon Group (Pty) Ltd; Wes-Kaap; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Tolcon Group (Pty) Ltd is seeking a vigilant security monitoring professional to join our control room team in the Western Cape. You will actively monitor sites, log incidents accurately, and coordinate with response units to mitigate threats.

The role requires Grade 12, PSIRA registration advantageous, and strong MS Office skills, with 3–5 years in CCTV/surveillance or security monitoring. Attention to detail and investigative abilities are essential.

Qualifications

• Must have Matric/Grade 12.
• PSIRA Registration & Call Centre certificate advantageous.
• Proficiency in MS Office.
• 3–5 years control room, CCTV, surveillance or security monitoring experience.
• Strong investigative skills and attention to detail.
• Excellent problem-solving and reporting abilities.

Responsibilities

• Actively monitor and detect threats to sites within two minutes of occurrence using detection methods; accurate logging and verification of incidents; dispatch security personnel and coordinate with response units during active incidents.
• Acknowledge alarms promptly and coordinate follow-up actions.
• Monitor, record, and report all roadside and TMC equipment malfunctions.
• Complete all administrative functions related to KPIs accurately and on time.

Skills

Investigative skills

Attention to detail

Problem-solving skills

Reporting skills

3-5 years control room, CCTV, security

Education

Matric/Grade 12

Tools

MS Office

Job description

Tolcon Group (Pty) Ltd is seeking a vigilant security monitoring professional to join our control room team in the Western Cape. You will actively monitor sites, log incidents accurately, and coordinate with response units to mitigate threats.

The role requires Grade 12, PSIRA registration advantageous, and strong MS Office skills, with 3–5 years in CCTV/surveillance or security monitoring. Attention to detail and investigative abilities are essential.