CCTV Controller - Cape Town

Fidelity Services Group; Gauteng; On-site; ZAR 150,000 - 230,000; Full time

Job summary

Fidelity Security Group is seeking a vigilant CCTV Controller to join our control room team. You will monitor live camera feeds, identify incidents and coordinate responses to protect sites, personnel and assets.

Independent concentration for long shifts is essential. Candidates must have Grade 12, PSIRA Grade A/B, valid CCTV/Control Room certification, and First Aid training. English fluency and fault-finding skills are required.

Qualifications

• Grade 12/Matric certificate.
• PSIRA Grade A/B registration.
• Valid CCTV and control room certification.
• First Aid and Fire Fighting training.
• Minimum 2 years' experience in a control room or CCTV monitoring environment.
• Experience in incident management and security operations.

Responsibilities

• Monitor live CCTV feeds and surveillance platforms.
• Identify and respond to security incidents and suspicious activities.
• Coordinate appropriate responses, preserve evidence.
• Ensure incidents are managed in accordance with SOPs.
• Maintain concentration in a fast-paced control room environment.

Skills

Organisational skills

Administrative skills

Communication skills

Interpersonal skills

Computer literacy

Education

Grade 12 / Matric certificate

PSIRA Grade A/B registration

Valid CCTV and control room certification

First Aid and Fire Fighting training

Tools

Hikvision CCTV systems

Hikvision NVR/DVR systems

IP cameras

CCTV monitoring software

Video playback and retrieval

Video analytics platforms

AI surveillance technology

Alarm monitoring systems

Microsoft Office Suite

Job description

Position: CCTV Controller

Fidelity Security Group (Pty) Ltd is looking for a vigilant, professional and service-oriented CCTV Controller to join our team.

Purpose of the Position

The CCTV Controller is responsible for protecting company sites, personnel, assets, resources, and operations through the effective monitoring of CCTV, surveillance, and electronic security systems.

The incumbent will actively monitor live camera feeds and surveillance platforms, identify and respond to security incidents, suspicious activities and operational risks, coordinate appropriate responses, preserve and gather evidence, and ensure incidents and emergencies are managed in accordance with company Standard Operating Procedures (SOPs).

The role requires a highly vigilant, professional, and service-oriented individual capable of maintaining concentration for extended periods while operating within a fast-paced control room environment. The CCTV Controller must also possess a strong understanding of CCTV technology, camera health monitoring, and technical fault identification.

Minimum Requirements

Qualifications

• Grade 12 / Matric Certificate.


• PSIRA Grade A/B Registration.


• Valid CCTV and Control Room Certification.


• First Aid and Fire Fighting training.

Experience

• Minimum 2 years' experience in a Control Room or CCTV Monitoring environment.


• Experience in incident management and security operations.

Technical Skills

Experience with the following will be advantageous:

• Hikvision CCTV Systems.


• Hikvision NVR/DVR Systems.


• IP Cameras.


• CCTV Monitoring Software.


• CCTV Footage Playback and Retrieval.


• Video Analytics Platforms.


• AI Surveillance Technology.


• Alarm Monitoring Systems.


• Microsoft Office Suite.

Other Requirements

• Computer literacy.


• Strong organisational and administrative skills.


• Excellent communication and interpersonal skills.


• Ability to work shifts, weekends, and public holidays.


• Fluent in English.


• No criminal record.


• Own reliable transport.