CCTV Controller - Cape Town

Fidelity Services Group; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Fidelity Security Group is seeking a vigilant CCTV Controller to monitor live feeds, manage incidents and ensure SOP compliance in a fast-paced control room environment. The role requires attention to detail, reliable communication and strong ICT skills.

The ideal candidate holds Grade 12, PSIRA Grade A/B, valid CCTV/control room certification, plus First Aid and Fire Fighting training, with at least 2 years in a control room or CCTV setting.

Qualifications

• Grade 12 / Matric Certificate.
• PSIRA Grade A/B Registration.
• Valid CCTV and Control Room Certification.
• First Aid and Fire Fighting training.

Responsibilities

• Actively monitor live CCTV feeds and surveillance platforms.
• Identify and respond to security incidents and suspicious activities.
• Coordinate appropriate responses, preserve evidence and document events in accordance with SOPs.
• Maintain camera health, fault identification and system performance in a fast-paced control room.

Skills

Attention to detail

Communication

Interpersonal skills

Shift work experience

Education

Grade 12 / Matric

Tools

Hikvision CCTV Systems

Hikvision NVR/DVR Systems

IP Cameras

CCTV Monitoring Software

CCTV Footage Retrieval

Video Analytics Platforms

AI Surveillance Technology

Alarm Monitoring Systems

Microsoft Office Suite

Job description

Position: CCTV Controller

Fidelity Security Group (Pty) Ltd is looking for a vigilant, professional and service-oriented CCTV Controller to join our team.

Purpose of the Position

The CCTV Controller is responsible for protecting company sites, personnel, assets, resources, and operations through the effective monitoring of CCTV, surveillance, and electronic security systems.

The incumbent will actively monitor live camera feeds and surveillance platforms, identify and respond to security incidents, suspicious activities and operational risks, coordinate appropriate responses, preserve and gather evidence, and ensure incidents and emergencies are managed in accordance with company Standard Operating Procedures (SOPs).

The role requires a highly vigilant, professional, and service-oriented individual capable of maintaining concentration for extended periods while operating within a fast-paced control room environment. The CCTV Controller must also possess a strong understanding of CCTV technology, camera health monitoring, and technical fault identification.

Minimum Requirements

Qualifications

• Grade 12 / Matric Certificate.
• PSIRA Grade A/B Registration.
• Valid CCTV and Control Room Certification.
• First Aid and Fire Fighting training.

Experience

• Minimum 2 years' experience in a Control Room or CCTV Monitoring environment.
• Experience in incident management and security operations.

Technical Skills

Experience with the following will be advantageous:

• Hikvision CCTV Systems.
• Hikvision NVR/DVR Systems.
• IP Cameras.
• CCTV Monitoring Software.
• CCTV Footage Playback and Retrieval.
• Video Analytics Platforms.
• AI Surveillance Technology.
• Alarm Monitoring Systems.
• Microsoft Office Suite.

Other Requirements

• Computer literacy.
• Strong organisational and administrative skills.
• Excellent communication and interpersonal skills.
• Ability to work shifts, weekends, and public holidays.
• Fluent in English.
• No criminal record.
• Own reliable transport.