Catering Supervisor

Tsebo Solutions Group; Randfontein; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Tsebo Catering Solutions is seeking an experienced Catering Supervisor to lead daily operations at our Randfontein site. You will manage staff, oversee service delivery, and ensure compliance with food safety standards while maintaining high-quality plating and service.

The role requires hands-on leadership, stock control, and the ability to respond to client needs, with flexibility for extended hours, weekends, and public holidays as required.

Qualifications

• Matric/NSC is required.
• Hospitality management or related qualification preferred.
• Minimum 2-3 years supervisory experience in contract catering.

Responsibilities

• Ensure service delivery standards are consistently achieved and maintained.
• Lead, motivate, coach, train, and develop catering staff; manage attendance, productivity, discipline, and shifts.
• Supervise and assist with food preparation, cooking, plating and service as needed.
• Ensure food prep, presentation and service meet Tsebo Catering Solutions standards.
• Monitor portion control, stock usage and wastage.
• Maintain operational controls in line with site requirements.
• Ensure compliance with food safety, hygiene, health and safety policies.
• Address HR and IR matters, including performance and staff development.
• Respond to client requirements and concerns promptly.
• Coordinate catering functions and daily operations.
• Inspect kitchens and dining areas for cleanliness and safety.
• Assist with stock control, receiving, storage and rotation.
• Complete site reports and documentation.
• Build strong client relationships daily.
• Stay informed about food industry trends to improve service delivery.
• Be available for extended hours, weekends and holidays as required.
• Work rotational day and night shifts.

Skills

Leadership

Communication

Team management

Catering operations

Food safety

Hygiene

Health & safety

Customer focus

Client relationship

Problem solving

Planning

Organising

Reporting

Administration

Stock control

Kitchen operations

Education

National Senior Certificate (Matric)

Hospitality/ Food & Beverages qualification

Job description

• Ensure service delivery standards are consistently achieved and maintained.
• Lead, motivate, coach, train, and develop catering staff.Manage staff attendance, productivity, discipline, and shift allocations.
• Supervise and actively assist with food preparation, cooking, plating, and service when required.
• Ensure food preparation, presentation, and service meet Tsebo Catering Solutions standards and quality requirements.
• Monitor portion control, food quality, stock usage, and wastage.
• Implement and maintain operational controls in line with site requirements.
• Ensure compliance with all food safety, hygiene, health and safety, and company policies and procedures.
• Address day-to-day HR and IR matters, including performance management and staff development.
• Analyse and respond proactively to client requirements, concerns, and potential complaints.
• Coordinate and manage catering functions and daily operational activities.
• Conduct regular kitchen and dining area inspections to maintain cleanliness and safety standards.
• Assist with stock control, stock counts, receiving, storage, and stock rotation.
• Complete operational reports and required site documentation.
• Build and maintain strong working relationships with clients and customers on a daily basis.
• Stay informed of food industry trends and best practices to enhance service delivery.
• Be available to work extended hours, weekends, and public holidays when operationally required.
• Willing and able to work rotational day and night shifts.

Duties & Responsibilities

• Ensure service delivery standards are consistently achieved and maintained.
• Lead, motivate, coach, train, and develop catering staff.Manage staff attendance, productivity, discipline, and shift allocations.
• Supervise and actively assist with food preparation, cooking, plating, and service when required.
• Ensure food preparation, presentation, and service meet Tsebo Catering Solutions standards and quality requirements.
• Monitor portion control, food quality, stock usage, and wastage.
• Implement and maintain operational controls in line with site requirements.
• Ensure compliance with all food safety, hygiene, health and safety, and company policies and procedures.
• Address day-to-day HR and IR matters, including performance management and staff development.
• Analyse and respond proactively to client requirements, concerns, and potential complaints.
• Coordinate and manage catering functions and daily operational activities.
• Conduct regular kitchen and dining area inspections to maintain cleanliness and safety standards.
• Assist with stock control, stock counts, receiving, storage, and stock rotation.
• Complete operational reports and required site documentation.
• Build and maintain strong working relationships with clients and customers on a daily basis.
• Stay informed of food industry trends and best practices to enhance service delivery.
• Be available to work extended hours, weekends, and public holidays when operationally required.
• Willing and able to work rotational day and night shifts.

Skills and Competencies

• Strong leadership, communication, and team management skills.
• Sound knowledge of catering operations, food safety, hygiene, and health & safety standards.
• Customer-focused with good client relationship and problem-solving skills.
• Ability to plan, organise, and deliver results in a fast-paced environment.
• Computer literate with basic reporting and administrative skills.
• Hands-on approach with the ability to assist with food preparation, cooking, serving, stock control, and general kitchen operations.
• Minimum 2-3 years' supervisory experience within contract catering.

Qualifications

• National Senior Certificate (Matric)
• Relevant qualification relating to Hospitality Management or Food and Beverages