Catering Service Supervisor

Placements24; Mtubatuba Local Municipality; On-site; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Uniform provided

Meals provided

Job summary

Placements24 is seeking a Catering Service Supervisor to join our Richards Bay team. You will lead service staff, oversee event setup, manage guest satisfaction and uphold high service standards across diverse functions.

The role is hands-on with a dynamic environment, requiring a people-focused leader who can ensure smooth operations, timely service and exemplary guest experiences at each function. Uniform and meals are provided during shifts.

Qualifications

• Proven supervisory experience in catering or hospitality.
• Strong leadership and team management skills.
• Excellent customer service and problem-solving abilities.
• Knowledge of food and beverage service standards and safety.
• Flexible hours including weekends/public holidays.

Responsibilities

• Supervise catering staff during events with courteous service.
• Oversee setup and breakdown of stations and dining areas.
• Manage food and beverage service and replenishment.
• Address guest concerns promptly and professionally.
• Ensure health, safety, and hygiene regulations are followed.
• Conduct pre-event briefings with the service team.

Skills

Supervisory experience

Leadership

Customer service

Problem solving

Communication

Flexibility

Job description

About the Role

Our client is seeking an enthusiastic and organized Catering Service Supervisor to join their team in Richards Bay . This role is crucial for ensuring the smooth and professional delivery of catering services at various events. You will be responsible for leading the service staff, overseeing event setup, managing guest satisfaction, and maintaining impeccable standards of service throughout each function. The ideal candidate is a people-person with a keen eye for detail and a passion for hospitality. This is a hands‑on role perfect for someone who enjoys a dynamic environment and takes pride in creating exceptional guest experiences. You will play a key part in upholding our client's reputation for quality and reliability in all catered events.

Key Responsibilities

• Supervise and direct catering service staff during events, ensuring efficient and courteous guest service.
• Oversee the setup and breakdown of catering areas, including buffet stations, bar setups, and dining areas.
• Manage food and beverage service, ensuring timely replenishment and adherence to quality standards.
• Address guest concerns and resolve any issues that arise during events promptly and professionally.
• Ensure compliance with all health, safety, and hygiene regulations throughout service delivery.
• Conduct pre-event briefings with the service team to ensure clear understanding of event details and expectations.

Requirements

• Proven experience in a supervisory role within the catering or hospitality industry.
• Strong leadership and team management skills, with the ability to motivate staff.
• Excellent customer service and problem-solving abilities.
• Knowledge of food and beverage service standards and safety protocols.
• Ability to work flexible hours, including weekends and public holidays, based on event schedules.
• Good communication skills and a positive, can-do attitude.

Benefits

• Competitive hourly wage and potential for overtime.
• Opportunities for growth within the catering department.
• Exposure to a variety of event types and clients.
• Team-oriented work environment with supportive colleagues.
• Uniform and meals provided during shifts.