Automotive Workshop Manager - Operations Lead

Placements24; East London; On-site; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Competitive salary

Health and retirement benefits

Professional development opportunities

Stable working environment

Job summary

Placements24 is seeking an experienced Automotive Workshop Manager in East London to oversee daily workshop operations, lead a tech and service-advisor team, and drive profitability while maintaining high customer satisfaction.

This role requires strong leadership, diagnostic knowledge, and budget control, with a focus on safety, quality, and efficient workflow in a fast-paced automotive environment.

Qualifications

• Proven experience in a management or supervisory role within an automotive workshop.
• Strong understanding of automotive repair processes, diagnostics, and service management.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in workshop management software and general business administration.
• Ability to effectively manage budgets, control costs, and drive profitability.
• Strong problem-solving and decision-making capabilities.

Responsibilities

• Oversee daily workshop operations, ensuring efficient scheduling and workflow management.
• Lead, motivate, and manage a team of automotive technicians and service advisors.
• Ensure high standards of quality workmanship and customer service are consistently met.
• Manage parts inventory, ordering, and stock control to optimize efficiency and cost-effectiveness.
• Develop and implement strategies to increase workshop profitability and customer retention.
• Ensure compliance with health, safety, and environmental regulations within the workshop.
• Handle customer inquiries, resolve complaints, and foster strong customer relationships.

Skills

Management

Leadership

Diagnostics

Service management

Budget control

Customer service

Team supervision

Tools

Workshop management software

Job description

About the Role

Our client, a well-established automotive service center in East London , is seeking an experienced and proactive Automotive Workshop Manager to oversee all operational aspects of the workshop. This leadership role involves managing the service team, ensuring efficient workflow, maintaining high customer satisfaction, and controlling operational costs. You will be responsible for the day-to-day running of the workshop, including scheduling, inventory management, quality control, and staff supervision. This is a key position for an individual with strong leadership, technical knowledge, and business acumen within the automotive industry in East London .

Key Responsibilities

• Oversee daily workshop operations, ensuring efficient scheduling and workflow management.
• Lead, motivate, and manage a team of automotive technicians and service advisors.
• Ensure high standards of quality workmanship and customer service are consistently met.
• Manage parts inventory, ordering, and stock control to optimize efficiency and cost-effectiveness.
• Develop and implement strategies to increase workshop profitability and customer retention.
• Ensure compliance with health, safety, and environmental regulations within the workshop.
• Handle customer inquiries, resolve complaints, and foster strong customer relationships.

Requirements

• Proven experience in a management or supervisory role within an automotive workshop.
• Strong understanding of automotive repair processes, diagnostics, and service management.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in workshop management software and general business administration.
• Ability to effectively manage budgets, control costs, and drive profitability.
• Strong problem-solving and decision-making capabilities.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health and retirement benefits package.
• Opportunity to lead a skilled team in a reputable automotive business.
• Professional development and training opportunities.
• A stable and supportive working environment.