Cash Centre Supervisor

Fidelity Services Group; Gauteng; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Fidelity Services Group is seeking a hands-on Supervisor for our Edenvale Cash Centre. You will oversee opening/closing, counting and reconciling cash, and ensure SOPs are followed to deliver consistent, high-quality service.

The role demands accuracy, discipline, and the ability to handle client queries professionally. The ideal candidate has Grade 12, computer literacy, and at least two years in a cash centre or similar role, with treasury experience as an advantage.

Qualifications

• Must have Grade 12 or equivalent qualification.
• At least 2 years’ cash centre experience or similar role is an advantage.
• Treasury experience is an advantage.
• Clear criminal record.
• Able to work extra hours when needed.
• Must be able to address and resolve challenges which may arise.

Responsibilities

• Opening and closing of Cash Centre where applicable.
• Ensure that Standard Operational procedures are adhered to.
• Counting and verifying money.
• Balancing and reconciling money.
• Re-counting of money if differences occur.
• Ensure daily reports and statistics are up to date.
• Ensure that all relevant documents are complete, neat and filed.
• Ensure all schedules balance with physical count.
• Ensure registers are used and signed for daily.
• Ensure incident reports are handled as required.
• Ensure all client queries are dealt with in a professional manner and timeously.
• Ensure client satisfaction is top priority.
• Ensure basic discipline is enforced within the Cash Centre.
• Accountable for Cash Centre appointed to him/her if no manager

Skills

Cash handling

Attention to detail

Multitasking

Teamwork

Verbal communication

Education

Grade 12 or equivalent

Computer literate

Job description

FCS

Reporting to the Branch Manager

The above position is vacant at our Edenvale Branch. The overall purpose of this position is to ensure that all deposits have been processed as per the agreement between parties. The Supervisor makes sure that there is a consistent, high quality counting and verification service provided by all relevant staff.

Minimum Requirements:

• Clear criminal record
• Grade 12 or equivalent
• Computer literate
• At least 2 years’ cash centre experience or similar role is an advantage
• Treasury experience is an advantage
• Able to work under pressure and multitask
• Must be able to work extra hours when needed
• Must be able to address and resolve challenges which may arise

Job Specification:

• Opening and closing of Cash Centre where applicable
• Ensure that Standard Operational procedures are adhered to
• Counting and verifying money
• Balancing and reconciling money
• Re-counting of money if differences occur
• Ensure daily reports and statistics are up to date
• Ensure that all relevant documents are complete, neat and filed
• Ensure all schedules balance with physical count
• Ensure registers are used and signed for daily
• Ensure incident reports are handled as required
• Ensure all client queries are dealt with in a professional manner and timeously
• Ensure client satisfaction is top priority
• Ensure basic discipline is enforced within the Cash Centre
• Accountable for Cash Centre appointed to him/her if no manager

Other Personality Attributes and core competencies:

• Must be honest and reliable
• Must have good verbal and language abilities
• Able to follow instructions accurately
• Pay attention to detail
• Must be self- motivated
• Willing to work overtime
• Alertness
• Possess numeric skills
• Accuracy
• Quality assurance
• Customer focused
• Excellent organisation and planning ability
• Team work

We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.