ATM Reconciliation Coordinator Clerk

Fidelity Services Group; Midrand; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Fidelity Services Group seeks a detail‑driven role to coordinate and reconcile ATM transactions across branches, ensuring accurate cash orders and daily balances. You will liaise with branches, clients and the National Reconciliations Manager, handling issues, reporting, and training on ATM processes.

The role requires strong Excel skills, administrative discipline and excellent interpersonal abilities to manage multiple stakeholders and tight daily deadlines.

Qualifications

• Understanding of the reconciliation process.
• Ability to coordinate branch supervisors and manage day‑to‑day duties.
• Strong administrative discipline and attention to deadlines.

Responsibilities

• Coordinate and follow up on cash orders, packing schedules and redeposits between branches.
• Liaise with branches and clients for issue resolution and daily operations.
• Balance ATM devices daily and review branch capturing in the system.
• Maintain logs, escalate issues to the National Reconciliations Manager in a timely manner.
• Provide training on the Capitec ATM process when needed.
• Produce daily and monthly reports on cash orders, float returns, shortages or surpluses.

Skills

Reconciliation process

Branch coordination

Administrative discipline

Interpersonal skills

Deadline oriented

Tools

MS Excel

MS Word

MS Outlook

Job description

Purpose of the role:

To coordinate and reconcile ATM transactions by ensuring accurate cash orders, daily balancing, issue resolution, and effective liaison between branches, clients, and the National Reconciliations Manager.

Key responsibilities:

• Communication of and follow up on instructions to allocated branches with regards to monthly cash orders, packing schedules and re-deposits
• Branch liaison and real-time issue resolution with regards to cash orders, transfers, packing schedules and ATM loads, etc.
• Daily monitoring, pulling from the system (I-Cash) and review of branch capturing.
• Intermediary between client and branch with regards to instructions, issues and normal day to day business
• Balancing on ATM devices on a daily basis.
• Working on a balancing sheet, providing accurate feedback.
• Working on claims received from the client.
• Dealing with CPC Activations (stained and burnt notes)
• Mapping and reporting to National Reconciliations Manager of new ATMs as they are rolled out on monthly basis. This is to enable the client to do proper cash order planning.
• Obtaining an understanding of all reported issues from branches, keeping a log and escalating timeously and accurately to National Reconciliations Manager.
• Provision of training from time to time, to branch supervisors/Recon Clerks on the Capitec ATM process.
• Other related activities as instructed by NR Manager
• Assisting with operational queries.

Requirements:

• A proven understanding of the reconciliation process
• Good MS Excel, Word and Outlook skills
• Able to coordinate and manage branch supervisors
• Good administrative skills and discipline
• Be able to manage effectively to work towards daily deadlines
• Good interpersonal skills to deal with positions ranging from branch tellers to client management.

Daily/monthly reporting:

• Daily ops report on float returns per branch – confirming receipt, float balance, cash order check, cash count, cash certificates and redeposits. Submitting daily all branch recons plus float certificates to Capitec.
• With each monthly cash order cycle, monitoring and daily reporting on cash order confirmations received from branches, highlighting issues and short received.
• Keeping a log of issues reported, including cash order issues, ATM technical issues etc.
• Reporting of shortage’s and surpluses on a daily basis.

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.