Casework Admin Assistant

EdUpStairs; Cape Town; On-site; ZAR 167,000 - 257,000; Full time

Job summary

EdUpStairs is seeking a proactive Casework Admin Assistant in Cape Town. The role supports the Visa Casework teams, handling client communications, seminar bookings and document management with a focus on accuracy and timeliness.

You will draft UK and SA application forms, process passport applications, and manage incoming calls to route to the correct contact. Strong MS Excel/Word/Outlook skills are essential.

Qualifications

• Outstanding communication skills.
• Proactive and able to take initiative.
• Structured and organised with good time management skills.
• Computer literate with MS Excel, Word and Outlook.

Responsibilities

• Managing and distributing inbound client communication
• Coordinating seminar bookings and maintaining related communication
• Managing system-generated workflows and updating client information
• Drafting application forms for the UK and South African casework teams
• Submitting British passport applications and processing telephonic payments
• Handling incoming calls via the Visa Casework/Mainline and directing them to the appropriate contact
• Scanning and saving client documents to the relevant folders in an organised and timely manner

Skills

Communication skills

Proactive attitude

Time management

Organisational skills

Tools

MS Excel

MS Word

Outlook

Job description

Are you energetic, ambitious and looking to develop your career? Our Cape Town Visas department is looking to add a Casework Admin Assistant to their team. We offer a dynamic and challenging environment where we achieve our business objectives and have fun doing it.

This is a fantastic opportunity to be part of a high-performing team where attention to detail, efficiency and client service are key. If you're ready to support meaningful work in a fast-paced environment, we'd love to hear from you.

You're perfect for this position if you:

• Have outstanding communication skills
• Are proactive and able to take initiative
• Are structured and organised with good time management skills
• Are computer literate, particularly MS Excel, Word and Outlook

Your role and responsibilities:

Among other tasks, your main responsibilities will include:

• Managing and distributing inbound client communication
• Coordinating seminar bookings and maintaining related communication
• Managing system-generated workflows and updating client information
• Drafting application forms for the UK and South African casework teams
• Submitting British passport applications and processing telephonic payments
• Handling incoming calls via the Visa Casework/Mainline and directing them to the appropriate contact
• Scanning and saving client documents to the relevant folders in an organised and timely manner