Care Manager - Frail Care Centre

Helderberg Personnel; Mbombela (Nelspruit); On-site; ZAR 420,000 - 540,000; Full time

Job summary

Helderberg Personnel is seeking an experienced care facility manager in South Africa to lead day-to-day operations, support care teams, and coordinate with families to ensure high-quality resident care. The role requires a compassionate, professional approach and strong leadership to maintain safety and dignity for residents.

You will oversee staff, administrative records, and standby coverage, working closely with the nursing team to address emergencies and ensure compliance with policies and

Qualifications

• Minimum 5 years’ management experience in elderly care or similar healthcare.
• Proven ability to lead care teams and coordinate with families.
• Nursing qualification and SANC registration are advantageous.
• Compassionate, professional and ethical approach to elderly care.
• Excellent leadership, communication and organisational abilities.

Responsibilities

• Lead, manage and support care teams with accountability and compassion.
• Oversee daily care operations, staff coordination and duties.
• Monitor quality of care ensuring residents' dignity and safety.
• Work with families to address needs and provide support.
• Develop staff to maintain consistent care standards.
• Handle administrative records and confidential documentation.
• Respond to emergencies in liaison with the on duty nurse.
• Ensure compliance with health and safety requirements.
• Identify challenges and implement practical service improvements.
• Maintain positive relationships with residents, families and staff.

Skills

Leadership

Staff management

Communication

Organisational skills

Problem solving

Standby readiness

Interpersonal skills

Education

Nursing qualification

SANC registration advantageous

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Purpose of the Role

To oversee the effective day-to-day management of the care facility, providing leadership and support to care teams while maintaining high standards of resident care, operational efficiency and professional conduct. The successful candidate will work closely with care staff and families to promote residents’ well-being and ensure the effective coordination of care.

Responsibilities

• Lead, manage and support care teams, promoting accountability, teamwork and a compassionate approach to resident care
• Oversee daily care operations, staff coordination and the effective allocation of duties
• Monitor the quality of care delivered, ensuring residents’ dignity, safety, comfort and well-being remain a priority
• Work closely with care teams and families to address residents’ needs and ensure appropriate care and support
• Guide, support and develop staff to maintain consistent care standards and professional conduct
• Manage administrative functions, records and operational documentation accurately and confidentially
• Respond appropriately to operational concerns and emergencies, liaising with the registered nurse on duty and providing management support as required
• Promote compliance with organisational policies, procedures, ethical standards and health and safety requirements
• Identify operational challenges and implement practical solutions to improve service delivery
• Foster positive relationships with residents, families, staff and other relevant stakeholders
• Participate in standby arrangements and provide support when required, in accordance with the facility’s emergency response procedures

Criteria

• Minimum of 5 years’ management experience within an elderly care, frail care or similar healthcare environment
• Proven experience leading and managing care teams, with the ability to support staff and work collaboratively with families
• A nursing qualification and current SANC registration would be advantageous; candidates with substantial elderly-care management experience will also be considered
• A compassionate, professional and ethical approach to elderly care, with a sound understanding of residents’ needs
• Excellent leadership, interpersonal and communication skills
• Strong organisational, administrative and problem-solving abilities
• Ability to manage competing priorities, handle sensitive situations and remain composed under pressure
• Computer literacy, particularly in Microsoft Outlook, Excel and Word
• Valid driver’s licence and reliable transport
• Willingness to participate in standby arrangements and assist with after-hours matters when required

Working hours: Monday to Friday, 07:00-16:00 or 08:00-17:00, with standby responsibilities as required.