Care Home Administrator/Receptionist

Tashas Group; Gauteng; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Tashas Group is seeking an experienced Care Home Administrator to join our team in Gauteng. You will report to the Home Manager and work closely with heads of departments to deliver a comprehensive admin service supporting the business and clinical activity of the care home.

The role is Monday to Friday 09:00–17:00 and is a full-time contract. Responsibilities include managing reception, handling enquiries, coordinating admissions, processing contracts and payroll, maintaining resident records

Qualifications

• Experience as a care home administrator is essential.
• Strong organisational and payment processing abilities.
• Ability to liaise with staff, residents and departments.

Responsibilities

• Manage reception services and answer enquiries.
• Coordinate admissions with Home Manager/Deputy.
• Ensure contracts are issued and signed on day one.
• Collect initial payments and set up Direct Debits.
• Maintain resident administration and payroll queries.
• Prepare HR letters and contracts per HR process.
• Cover reception when needed.

Skills

Care home administration

Payroll coordination

Interpersonal skills

Time management

Job description

We are seeking to appoint an experienced and motivated Care Home Administrator to join our team. Experience as a Home Administrator in a care home is essential to apply for this role. As the Home Administrator you will report directly into the Home Manager and will work closely with other heads of departments in order to provide a comprehensive admin service to support the business and clinical activity of the care home. The working hours are Monday to Friday 0900-1700 and this is a full time contract!

Role Responsibilities

• Manage the provision of effective and efficient reception services.
• Respond positively to all enquiries from prospective residents and assist with any queries they may have.
• Coordinate admissions with the Home Manager or Deputy Home Manager.
• Ensure the Resident contract is presented to the Resident or their representative prior to admission and are completed and signed on day one of admission.
• Collect initial payment and arrange Direct Debits for ongoing payments.
• Maintain administration systems relating to residents.
• Maintain a day-to-day account of the petty cash and present weekly reconciliations to the Home Manager.
• Liaise with appropriate departments regarding payroll, procurement, finance, and HR.
• Manage day-to-day payroll and queries.
• Complete payroll returns, ensuring they are correct, authorised appropriately and presented within agreed deadlines.
• Produce all contract amendments, contracts of employment and HR letters in line with agreed HR process.
• Cover reception duties in the absence of the receptionist.

Skills and experience required

• Previous experience as a care home administrator essential.
• A welcoming and approachable persona.
• Confident in liaising with other members of staff and residents.
• Good time management skills.
• Able to work alone as well as part of a team to achieve the best result.