Customer Experience Leader (Durban-Based)

Placements24; Durban; Presencial; ZAR 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private medical aid

Retirement fund contributions

Employee discounts

Growth opportunities

Training programs

Performance-based bonuses

Supportive management

Descripción de la vacante

Placements24 in Durban is seeking a motivated and empathetic Customer Experience Champion to ensure every customer interaction is positive and memorable, driving loyalty and repeat business. You will be the voice of the customer, advocating for their needs and collaborating with departments to enhance the journey.

Ideal candidates possess strong communication and active listening skills, with a solid understanding of CRM platforms and a passion for helping others in a fast-paced e-commerce

Formación

• Minimum prior experience in customer service or support is essential.
• Strong listening and communication skills are required.
• Ability to stay calm under pressure and deliver solutions.
• Proficiency with CRM software or helpdesk platforms is preferred.
• A passion for delivering exceptional service and helping customers.

Responsabilidades

• Handle inbound inquiries via phone, email, and chat with accurate resolutions.
• Resolve complaints with empathy and professionalism.
• Guide customers through product information, orders, and post‑purchase support.
• Collaborate across departments to improve the customer journey.
• Maintain detailed records of interactions in the CRM system.

Conocimientos

Customer service

Active listening

Communication

CRMs

Problem solving

Time management

Team player

E-commerce knowledge

Herramientas

CRM systems

Helpdesk software

Descripción del empleo

Placements24 in Durban is seeking a motivated and empathetic Customer Experience Champion to ensure every customer interaction is positive and memorable, driving loyalty and repeat business. You will be the voice of the customer, advocating for their needs and collaborating with departments to enhance the journey.

Ideal candidates possess strong communication and active listening skills, with a solid understanding of CRM platforms and a passion for helping others in a fast-paced e-commerce