Campus Receptionist

Dream job Link; Centurion; On-site; ZAR 180,000 - 240,000; Full time

Job summary

ADvTECH Group’s Pinnacle College Raslouw Preparatory in Centurion seeks a Campus Receptionist to be the frontline face of the school, manage switchboard, greet visitors, and support day-to-day admin from the main entrance.

You will handle lead capture with STASY and SalesGuru, assist with tours, coordinate mailroom, boardrooms, and provide executive support to the Principal and Deputies, while maintaining a neat front office.

Qualifications

• Matric with typing skills.
• 3+ years front-desk/switchboard/secretarial experience, preferably in education.
• Proficiency in MS Office (Word, Excel, Access) and STASY or an equivalent educational ERP.

Responsibilities

• Campus Reception, switchboard and customer service duties with professional etiquette.
• Lead capture and admissions administration using STASY and SalesGuru.
• Academic administration support to Principal/Deputies and timetable management.
• Mailroom, courier logistics and basic First Aid support.

Skills

Verbal communication

Switchboard operation

Time management

Problem solving

Attention to detail

Confidentiality

Resilience under pressure

Education

Matric / Grade 12

Tools

MS Office

STASY

Job description

Employer: ADvTECH Group (Pinnacle College Division)

Campus / Unit: Pinnacle College Raslouw — Preparatory

Location: Centurion, Gauteng, South Africa

Industry: Education Management (Private K-12 Schooling)

Position Level: Associate / Operational Administration

Posting Date: 09 September 2026

1. Role Purpose & Educational Campus Context

ADvTECH Group, South Africa’s largest private education provider, is seeking a Campus Receptionist for Pinnacle College Raslouw Preparatory in Centurion. Positioned at the main administrative entrance of the school, the Receptionist serves as the primary face‑to‑face and telephonic brand ambassador for prospective parents, current families, students, and visitors.

This operational role blends switchboard management, customer relationship management (via SalesGuru and STASY Lead systems), administrative support for executive leadership (Principal and Deputies), mailroom/courier logistics, boardroom coordination, and emergency/first-aid protocol tracking.

2. Integrated Workflows & Key Responsibilities

1. Campus Reception, Switchboard & Customer Service

• Greet prospective/current parents, learners, and official visitors with professional telephone and front-desk etiquette; manage tea/coffee hospitality.
• Operate the main campus switchboard, screening and directing incoming calls accurately or taking detailed messages for unavailable staff.
• Conduct daily morning check-ins with the Principal’s office to track absent staff and optimize call redirection.
• Resolve customer queries and complaints within a 24-hour turnaround SLA, updating and closing tickets on the internal ticketing system.
• Maintain a neat, orderly, and clutter-free front office, waiting lounge, and brochure area.

2. Lead Capture, Admissions & Marketing Integration

• Capture and update student recruitment leads on the STASY Student Administration System and SalesGuru platform to hit defined SLA benchmarks.
• Assist the campus Marketing Assistant and Student Recruitment Team by scheduling prospective parent appointments, diary management, and school tours.
• Organize promotional flyers, prospectus fact sheets, and marketing materials at reception.

3. Academic Administration & Executive Support

• Provide direct administrative assistance to the Preparatory School Principal and Deputy Principals (appointment scheduling, assessment paperwork, curriculum admin).
• Consolidate and maintain teacher and class timetables, master extension lists, and boardroom booking calendars.
• Process student sign-out slips, log student absent lists for sports fixtures/school trips, and manage the campus emergency touch-point file.
• Control and track lecture room AV equipment assets (projector remotes, microphones).

4. Mailroom, Courier Logistics & Facilities Support

• Receive, log, track, and redirect all incoming/outgoing courier parcels, national office deliveries, and mail using tracking registers.
• Consolidate monthly courier and postage Excel reports and manage label orders/funding balances.
• Coordinate transport bookings for school events and sports functions.
• Administer basic First Aid to students when required, conduct temperature checks, and handle ad‑hoc campus support duties.

3. Position Requirements & System Standards

Mandatory Requirements:

• Education: Grade 12 (Matric) Senior Certificate with formal typing skills.
• Experience: Minimum of 3 years’ front-desk, switchboard, or secretarial experience in a fast‑paced environment (school/educational environment highly preferred).
• Software Literacy: High proficiency in MS Office (Word, Excel, Access) and experience with Student Information Systems—specifically STASY or equivalent educational ERPs.
• Key Competencies: Advanced verbal communication, switchboard operation, time management, problem‑solving, attention to detail, confidentiality, and resilience under pressure.

4. Key Performance Indicators (KPIs)

Call & Ticket Logging Log all incoming customer calls/queries onto the Service Desk system. 100% captured; zero unlogged caller queries.

Complaint Resolution Evaluate customer complaints and execute proper resolution steps. Closed within 24 hours; 100% SLA compliance.

SalesGuru & STASY SLA Process student enrollment leads and transfer details to recruitment. 100% alignment with ADvTECH lead response targets.

Front Office Standards Housekeeping, visitor reception, and executive administrative support. Clutter-free reception; updated staff extension & timetable lists.

5. Official Application Summary

• Employer: ADvTECH Group (Pinnacle College Raslouw – Preparatory)
• Location: Centurion, Gauteng
• Position: Receptionist (Permanent)
• Posting Date: 09 September 2026
• Application Pack: Comprehensive CV highlighting switchboard, STASY system, and school administration experience, certified Matric certificate, and contactable references.