CALL CENTRE OPERATOR - GHANA CAMPUS SALES

The IIE Tertiary; Gauteng; On-site; ZAR 180,000 - 260,000; Full time

Job summary

The IIE Rosebank International invites motivated professionals to join our team in South Africa. You will recruit new students, leverage databases for referrals, and conduct telephonic consultations to discuss prospective career paths and course options.

Role requires selling the Rosebank International brand, managing inquiries, and maintaining relationships with prospective students and parents. Strong communication and time-management skills are essential in a dynamic educational environment.

Qualifications

• West African Senior Secondary Certificate is required.
• Sales qualification is ideal but not mandatory.
• Native level fluency in Ghana language is essential.

Responsibilities

• Cold calling: contact existing students, parents, and prospects to market the brand.
• Telephonic consultations: conduct initial calls, explain courses, and set up interviews.
• Capture student details in the database and build rapport with prospects.

Skills

Sales

Time management

Customer service

Communication skills

Teamwork

Education

West African Senior Secondary Certificate

Sales qualification

Job description

Join Our Team at IIE Rosebank International

The Independent Institute of Education, Rosebank International, is part of the ADvTECH Group, Africa's leading private education provider. From our humble beginning in 1909, Rosebank College has grown to a student population of more than 45,000 students nationwide.

As we continue to expand and innovate, we invite passionate professionals to become part of our dynamic team. If you are driven by the desire to make a meaningful difference in students' lives and wish to contribute to an institution that values academic excellence, connection, and student success, we would love to hear from you.

Join us on our journey of shaping futures!

Job Purpose:

To recruit new students through the application of the Rosebank International methodology, effective stakeholder relationship management and brand awareness.

Duties & Responsibilities:

Cold Calling

• View existing student databases and contact existing students for referrals.
• Contact parents of existing students and enquire about sibling's prospective enrolment at Rosebank International.
• Resurrect in-active students from database.
• Contact prospective students to market the brand.

Telephonic Consultations

• Make initial telephonic contact with prospective students.
• Introduce the brand.
• Invite them for telephonic interviews to discuss prospective career options.
• Set up telephonic consultations.
• Explain the purpose of the interview and the process.
• Acquire and capture student's details on the database.
• Present the Rosebank International philosophy.
• Ask career-specific questions to establish a course of interest.
• Discuss the course/s in detail.
• Check for understanding.
• Respond to the prospects’/ student's queries and concerns.
• Advise students/prospects regarding acceptance into Rosebank International
• Build rapport with the students during the interview process.
• Advise students of the application closing date.

Minimum Requirements:

Qualifications

• West African Senior Secondary Certificate
• Sales qualification - Ideal

Requirements

• Native level fluency in Ghana language: Verbal skills essential
• Located in South Africa preferable
• Work Permit /Passport
• Excellent Computer literacy & technical skills

Experience

• Sales experience (1 Year)

Key Competencies

• Ability to manage time effectively.
• Attention to detail.
• Customer service orientated.
• Ability to effectively cope with change.Deadline-orientated and can work well under pressure.
• Be able to work in a team environment.
• Effective communication skills