Call Centre Agent

The IIE Tertiary; Johannesburg; On-site; ZAR 120,000 - 180,000; Full time

Job summary

The IIE Rosebank International invites enthusiastic professionals to join our team as a Call Centre Agent. You will recruit prospective students through calls, manage referrals, and engage parents to explore enrolment opportunities.

Key duties include telephonic consultations, presenting the Rosebank College ethos, updating records, and guiding applicants through the admission process. A strong service focus and teamwork are essential.

Qualifications

• Matric is required.
• Sales qualification is advantageous.
• Experience in sales or customer-facing roles is preferred.
• Strong communication and time-management skills are essential.

Responsibilities

• Make cold calls to prospective students and referrals.
• Conduct telephonic consultations and present Rosebank College philosophy.
• Capture and update candidate details in the database.
• Invite candidates for interviews and coordinate telephonic assessments.
• Explain application processes and deadlines to prospects.
• Build rapport with students and address queries and concerns.
• Inform applicants about closing dates and next steps.

Education

Matric (NQF 4)

Sales qualification - Ideal

Job description

CALL CENTRE AGENT

Join Our Team at IIE Rosebank International

The Independent Institute of Education, Rosebank International, is part of the ADvTECH Group, Africa's leading private education provider. From our humble beginning in 1909, Rosebank International has grown to a student population of more than 45,000 students nationwide.

As we continue to expand and innovate, we invite passionate professionals to become part of our dynamic team. If you are driven by the desire to make a meaningful difference in students' lives and wish to contribute to an institution that values academic excellence, connection, and student success, we would love to hear from you.

Join us on our journey of shaping futures!

Job Purpose:

To recruit new students through the application of the Rosebank International methodology, effective stakeholder relationship management and brand awareness.

Duties & Responsibilities:

Cold Calling

• View existing student databases and contact existing students for referrals.
• Contact parents of existing students and enquire about sibling's prospective enrolment at Rosebank College.
• Resurrect in-active students from database.
• Contact prospective students to market the brand.

Telephonic Consultations

• Make initial telephonic contact with prospective students.
• Introduce the brand.
• Invite them for telephonic interviews to discuss prospective career options.
• Set up telephonic consultations.
• Explain the purpose of the interview and the process.
• Acquire and capture student's details on the database.
• Present the Rosebank College philosophy.
• Ask career-specific questions to establish a course of interest.
• Discuss the course/s in detail.
• Check for understanding.
• Respond to the prospects’/ student's queries and concerns.
• Advise students/prospects regarding acceptance into Rosebank College
• Build rapport with the students during the interview process.
• Advise students of the application closing date.

Minimum Requirements:

Qualifications

• Matric (NQF Level 4 Qualification)
• Sales qualification - Ideal

Experience

• Sales experience (1 Year)

Key Competencies

• Ability to manage time effectively.
• Attention to detail.
• Customer service orientated.
• Ability to effectively cope with change.
• Deadline-orientated and can work well under pressure.
• Be able to work in a team environment.
• Effective communication skills

Rosebank International is an equal opportunities employer however preference will be given to EE and South African candidates.