Call Centre Learnership 2026 – OUTsurance Centurion

Dream job Link; Centurion; On-site; ZAR 45,000 - 78,000; Part time

Benefits offered by this job

Monthly stipend

Job summary

OUTsurance in Centurion invites unemployed graduates to join its 12-Month Call Centre Learnership Programme. This INSETA Learnership offers structured workplace learning, practical call centre exposure, and professional customer service training within the financial services sector.

Participants will gain valuable industry insight, coaching, and a monthly stipend while building employability and workplace confidence for a rewarding career in insurance and financial services.

Qualifications

• Be a South African citizen.
• Aged between 18 and 35 years.
• Have completed Matric.
• Hold a Bachelor’s Degree or equivalent qualification.
• Be unemployed for at least six months.
• Must not have participated in a previous learnership.

Responsibilities

• Participate in structured workplace learning and practical call centre tasks.
• Develop professional customer service skills.
• Gain exposure to the insurance industry.

Skills

Communication skills

Teamwork

Customer service orientation

Education

Bachelor’s Degree or equivalent qualification

Completed Matric

Tools

Microsoft Office

Email and internet proficiency

Job description

Company: OUTsurance
Position: Call Centre Learner
Location: Centurion, Gauteng, South Africa
Employment Type: 12-Month Learnership Programme
Industry: Financial Services and Insurance
Programme Type: INSETA Learnership
Stipend: Payable for the duration of the programme

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Call Centre Learnership Opportunities in South Africa 2026

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OUTsurance is inviting applications from ambitious and motivated young South Africans for its 12-Month Call Centre Learnership Programme based in Centurion. This exciting opportunity is designed for unemployed graduates who are eager to gain practical workplace experience while building a career in the customer service, insurance , and financial services sectors.

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This learnership provides participants with the opportunity to develop professional skills, gain valuable industry exposure, and improve their employability through structured workplace learning.

If you have strong communication skills, enjoy working with people, and are passionate about customer service, this programme may be the ideal stepping stone toward a rewarding career in the financial services industry.

About OUTsurance

OUTsurance has been a leading player in the South African insurance industry for nearly three decades. The company has built its reputation on innovation, exceptional customer service, and a strong commitment to maintaining a people-centered culture.

Known for combining technology-driven solutions with a personal approach to service delivery, OUTsurance continues to invest in developing future talent through learnerships, internships, and workplace development programmes.

The organisation values diversity, inclusion, learning, and continuous growth, providing participants with a supportive environment where they can gain meaningful workplace experience.

Purpose of the Learnership

The purpose of this Call Centre Learnership is to provide unemployed young South Africans with:

• Practical workplace experience
• Exposure to call centre operations
• Professional customer service training
• Experience within the insurance industry
• Real-world communication skills
• Enhanced employability prospects

The programme combines structured workplace learning with hands-on experience, allowing learners to apply their knowledge in a professional environment while earning a monthly stipend.

What the Programme Offers

Successful learners will receive:

• A 12-month structured learnership programme
• Exposure to the financial and insurance sector
• Customer service and call centre training
• Coaching and mentorship
• A monthly stipend

This programme is designed to help participants develop workplace confidence while gaining practical skills that are highly valued by employers.

Applicants must meet the following minimum requirements:

• South African citizen
• Completed Grade 12 (Matric)
• Bachelor’s Degree or equivalent NQF qualification
• Basic computer literacy
• Between 18 and 35 years old
• Must be unemployed for the last six months
• Must not have participated in a previous learnership programme

Only candidates who meet all the above requirements will be considered.

Desired Candidate Profile

OUTsurance is looking for individuals who are:

• Passionate about customer service
• Interested in call centre careers
• Eager to learn and develop new skills
• Motivated to build a career in financial services
• Able to work professionally in a team environment
• Comfortable communicating with different people

Key Learning Areas

Learners will gain practical exposure in areas including:

Customer Service

• Providing professional support
• Managing customer interactions
• Building positive customer relationships
• Delivering exceptional service experiences

Call Centre Operations

• Handling inbound and outbound communication
• Following operational procedures
• Recording customer information accurately
• Maintaining service standards

Professional Communication

• Professional workplace interaction

Financial Services Industry Exposure

• Understanding insurance processes
• Learning industry terminology
• Exposure to financial products and services
• Understanding regulatory requirements
• Professional client service practices

The ideal candidate should demonstrate:

Communication Skills

• Clear and professional interaction
• Confidence when engaging with others

Relationship Building

• Ability to build positive relationships
• Strong interpersonal skills
• Customer-focused mindset
• Professional conduct

Initiative and Motivation

• Ability to take initiative
• Self-motivation
• Strong desire to learn
• Positive attitude toward development
• Ability to adjust to change
• Flexibility in different situations
• Willingness to learn new systems and processes
• Comfortable in a fast-paced environment

Time Management

• Good organisational skills
• Ability to manage multiple tasks
• Meeting deadlines consistently
• Working efficiently under pressure

Technical Skills

Applicants should possess:

• Basic computer literacy
• Microsoft Office knowledge
• Email and internet proficiency
• Ability to learn new systems quickly
• Basic administrative skills

Computer literacy will be considered a valuable advantage throughout the programme.

Personal Attributes

Successful candidates should demonstrate:

• Professionalism
• Reliability
• Integrity
• Accountability
• Strong work ethic

These qualities will contribute to success within the programme and future career opportunities.

Why Choose This Learnership?

This programme offers numerous benefits, including:

• Workplace experience in a leading insurance company
• Exposure to a professional corporate environment
• Development of highly sought-after skills
• Increased employability
• Industry-recognised learning opportunities
• Networking opportunities
• Personal and professional growth

For many participants, learnerships serve as an important pathway into permanent employment and long-term career development.

The skills gained through this programme can support future careers such as:

The experience gained during the programme can significantly improve future employment prospects.

Diversity and Inclusion

OUTsurance is committed to creating an inclusive workplace and actively encourages applications from:

• Persons with disabilities
• Designated groups
• Diverse communities across South Africa

The company values equal opportunity and aims to create a workplace that reflects the communities it serves.

Important Eligibility Criteria

To qualify for this INSETA Learnership Programme, applicants must:

• Be a South African citizen
• Be aged between 18 and 35 years
• Have completed Matric
• Hold a Bachelor’s Degree or equivalent qualification
• Be unemployed for at least six months
• Not have participated in a previous learnership