Call Centre Agent (Legal Collections)

A de Vos & Company Inc; Cape Town; On-site; ZAR 167,000 - 246,000; Full time

Benefits offered by this job

Medical cover (not from day 1)

Funeral cover

Life & Disability cover

Job summary

A de Vos & Company Inc is seeking a driven debt collection agent to join our Cape Town team. You will work to meet individual collections targets and negotiate promises to pay, while ensuring a solid understanding of clients’ products and the applicable legal framework.

Requirements include at least 6 months in a legal debt collections environment, strong communication skills, and integrity. The role is on-site with uncapped commission and medical/life insurance benefits.

Qualifications

• At least 6 months in a legal debt collections environment.
• No criminal record and willing to provide supporting documents.
• Strong communication and negotiation skills.
• Understanding of legal collections process.

Responsibilities

• Achieve individual collections and productivity targets.
• Negotiate promises to pay (PTPs) with clients.
• Communicate effectively and adhere to call scripts.
• Update debtors’ information and comply with POPIA.

Skills

Negotiation

Communication

Attention to detail

Integrity

Teamwork

Tools

MS Office

Job description

KEY PERFORMANCE AREAS:

• Achieving individual collections and productivity targets;
• Communicate effectively to negotiate successful promises to pay (PTPs).
• Ensure full understanding of client’s product/s.
• Good understanding of, and ability to apply applicable laws, rules and regulations;
• Adherence to prescribed call scripts;
• Updating debtors’ information;
• Knowledge and understanding of the importance of the protection of personal information (POPIA).

REQUIREMENTS:

• A minimum of 6 months working experience within a legal debt collections environment;
• Supporting documents in respect of past performance must be provided;
• No criminal record;
• Strong communication and negotiation skills;
• Computer literate;
• Understanding and working knowledge of legal collections process is a requirement.

SKILLS:

• Target driven and motivated;
• High level of integrity;
• Strong work ethic;
• Able to work under pressure;
• Reliable and punctual;
• Team player.

Remuneration Structure:

• Basic Salary;
• Uncapped Commission;
• Free Benefits - Medical cover (Not from Day 1), Funeral cover, Life & Disability cover

Working Hours:

• Monday – Friday (07h30 – 15h45)
• 30 min lunchbreak + 15 minute tea break
• 2 x Saturdays per month (5 hour shifts)