Collections Agent

Alpha; Durban; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Alpha in Durban, South Africa, is seeking experienced Collections Administrators/Agents to manage customer accounts, recover outstanding debt, and maintain accurate records throughout the collections process. This role supports UK campaigns and requires strong financial and analytical skills.

Responsibilities include arrears management, proactive client contact, negotiating payment plans, issuing Letters of Demand, and producing arrears reports.

Qualifications

• Minimum two years of experience in a Collections Administration/agent role.
• UK campaigns experience in a BPO collections environment.
• Experience with collection systems and arrears management processes.
• Experience in financial reporting.
• Strong administrative and analytical capabilities.
• Proficient in Microsoft 365 suite.

Responsibilities

• Arrears management and collections.
• Proactively contacting clients via phone, email, and mail regarding overdue accounts.
• Negotiating payment plans or setting up debit orders to recover outstanding balances.
• Issuing formal Letters of Demand.
• Financial and account administration.
• Preparing financial and arrears reports for account managers.
• Dispute resolution and investigation of billing discrepancies.

Skills

Financial skills

Administrative skills

Analytical skills

Time management

Attention to detail

Microsoft365 proficiency

Education

Matric (Grade 12)

Tools

Collection systems

Job description

We are seeking experienced Collections Administrators/ Agents to join our team. The successful candidates will be responsible for managing customer accounts, recovering outstanding debt, maintaining accurate records, and ensuring professional client engagement throughout the collections process.

Key Responsibilities

• Arrears Management & Collections
• Proactively contacting clients via phone, email, and mail regarding overdue accounts.
• Negotiating payment plans or setting up debit orders to recover outstanding balances.
• Issuing formal Letters of Demand.
• Financial & Account Administration
• Preparing financial and arrears reports to present to account managers.
• Dispute Resolution
• Investigating billing discrepancies and addressing client inquiries professionally

Minimum Qualifications

• Matric (Grade 12).

Experience Required

• Minimum of 2 years' proven experience in a Collections Administration/agent role.
• Previous BPO collections experience on UK campaigns.
• Experience working with collection systems, arrears management processes, and financial reporting.

Other Important Attributes

• Financial & Technical Skills
• Administrative & Analytical Skills
• Time Management
• Attention to Detail
• Microsoft365 Proficiency
• Problem-Solving skills