Call Center Operator

Founders Consulting; Cape Town; On-site; ZAR 110,000 - 165,000; Part time

Benefits offered by this job

Remote work

Flexible schedule

Job summary

Gazer, an international automotive cybersecurity company, is seeking a Call Center Representative to support market development in South Africa, gathering client feedback.

This part-time, fully remote role offers flexible scheduling and requires fluent English, strong phone presence, and script adherence. You will engage dealerships and industry representatives, recording outcomes in the CRM and providing feedback for process improvements.

Qualifications

• Minimum 1 year of experience in call center, telemarketing, or sales roles.
• Native / Fluent English.
• Ability to follow scripts while adapting to real conversations.

Responsibilities

• Conduct calls to automotive business partners across the South Africa in order to gather the product feedback.
• Follow a structured call script to communicate with dealerships and industry representatives
• Accurately track call outcomes, statuses, and insights in Google Sheets / CRM
• Maintain a structured and up-to-date database of contacts
• Ensure full transparency of activity through the company's telephony system
• Provide feedback and suggest improvements to call scripts based on real conversations
• Regularly report on call progress, activity levels, and results

Skills

Call center experience

Strong communication skills

Fluent English

Job description

About The Role

Gazer is an international automotive cybersecurity company developing advanced anti-theft systems. We are currently looking for a Сall Center Representative to support our market development efforts in South Africa, gathering client's feeback.

Key Responsibilities

• Conduct calls to automotive business partners across the South Africa in order to gather the product feedback.
• Follow a structured call script to communicate with dealerships and industry representatives
• Accurately track call outcomes, statuses, and insights in Google Sheets / CRM
• Maintain a structured and up-to-date database of contacts
• Ensure full transparency of activity through the company's telephony system
• Provide feedback and suggest improvements to call scripts based on real conversations
• Regularly report on call progress, activity levels, and results

Requirements

• Minimum 1 year of experience in call center, telemarketing, or sales roles
• Strong communication skills and confident phone presence
• Native / Fluent English
• Ability to follow scripts while adapting to real conversations
• Attention to detail and discipline in reporting
• Self-organized and comfortable working remotely
• Stable internet connection, computer, and ability to work via online tools

Working Conditions

• Part-time format (Hourly rate)
• Working hours: within standard RSA business hours (9:00-18:00)
• Fully remote work
• Monthly payment based on timesheets

What We Offer

• Remote and flexible part-time format
• Clear and structured workflow with provided scripts and tools
• Opportunity to gain experience in the automotive and tech industry
• Work with an international product and team