Histopathology Biomedical Support Specialist

Nhs Ayrshire & Arran; South Africa; Remote; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Competitive salary

Flexible working hours

Remote work stipend

Professional growth opportunities

Innovative team

Job summary

Nhs Ayrshire & Arran in South Africa is seeking an Automotive Technical Support Specialist to join a fully remote team, supporting operations across South Africa. You will diagnose issues via phone, email, and video, providing expert guidance and solutions to workshops and vehicle owners to ensure uptime and customer satisfaction.

You will maintain records in the CRM, collaborate with engineering and product teams, and stay updated on new vehicle technologies and diagnostic procedures.

Qualifications

• 3–5 years in hands-on automotive repair or technical support.
• Strong understanding of automotive electrical systems and engine management.
• Experience with diagnostic tools and remote access software.
• Excellent verbal and written communication; reliable home office with internet.
• Ability to work independently and troubleshoot methodically.

Responsibilities

• Deliver remote technical support to clients diagnosing problems via questioning and analysis.
• Utilize remote diagnostic tools to interpret vehicle data and provide repair recommendations.
• Maintain records of support interactions and customer feedback in the CRM system.
• Collaborate with engineering and product teams to resolve complex issues.
• Develop and update technical documentation and troubleshooting guides.
• Stay informed about new vehicle technologies and diagnostic procedures.

Skills

Automotive electrical systems

Remote diagnostic tools

Technical communication

CRM systems

Remote access tools

Tools

Vehicle diagnostic software

CRM software

Job description

Automotive Technical Support Specialist (Remote)

Our client is at the forefront of automotive innovation and seeks a proactive Automotive Technical Support Specialist to join their fully remote team, supporting operations across South Africa . This role is critical in providing remote technical assistance to a network of affiliated workshops and vehicle owners, troubleshooting complex automotive issues via phone, email, and video conferencing. You will play a key part in ensuring vehicle uptime and customer satisfaction by offering expert guidance and solutions without the need for physical presence. This is an excellent opportunity for a technically adept individual who enjoys problem-solving and wants to shape the future of remote automotive service delivery.

About the Role

Our client is at the forefront of automotive innovation and seeks a proactive Automotive Technical Support Specialist to join their fully remote team, supporting operations across South Africa . This role is critical in providing remote technical assistance to a network of affiliated workshops and vehicle owners, troubleshooting complex automotive issues via phone, email, and video conferencing. You will play a key part in ensuring vehicle uptime and customer satisfaction by offering expert guidance and solutions without the need for physical presence. This is an excellent opportunity for a technically adept individual who enjoys problem-solving and wants to shape the future of remote automotive service delivery.

Key Responsibilities

• Deliver exceptional remote technical support to clients experiencing automotive issues, diagnosing problems through detailed questioning and analysis.
• Utilize remote diagnostic tools and software to interpret vehicle data and provide repair recommendations.
• Maintain accurate and comprehensive records of all support interactions, resolutions, and customer feedback in the CRM system.
• Collaborate with internal teams, including engineering and product specialists, to resolve complex or recurring technical challenges.
• Develop and update technical documentation, FAQs, and troubleshooting guides for both internal and external users.
• Stay informed about new vehicle technologies, diagnostic procedures, and industry best practices.

Requirements

• Minimum of 3-5 years of experience in a hands-on automotive repair or technical support role.
• Strong understanding of automotive electrical systems, engine management, and common diagnostic procedures.
• Proficiency with vehicle diagnostic tools and software is essential; experience with remote access tools is a plus.
• Excellent verbal and written communication skills, with the ability to articulate technical concepts clearly and concisely.
• A dedicated home office setup with a stable high-speed internet connection is required.
• Ability to work independently, manage time effectively, and troubleshoot problems methodically.

Benefits

• A competitive salary, benchmarked for remote roles and technical expertise.
• Flexible working hours that allow for a healthy work-life balance.
• Comprehensive remote work support, including potential equipment stipends.
• Opportunities for professional growth and advancement within a rapidly expanding company.
• Be part of an innovative team that is revolutionizing automotive service through technology.