CALL CENTER AGENTS

Kabstrading Co; Richards Bay; On-site; ZAR 201,000 - 268,000; Full time

Job summary

Kabstrading Co in Richards Bay seeks an attentive customer service representative to respond promptly to client needs and gather feedback to improve service. The role emphasizes confidentiality and clear communication in all interactions.

You will listen actively, document interactions, and strive for accuracy while supporting diverse customers and maintaining high service standards.

Responsibilities

• Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance.
• Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
• Speaks clearly and persuasively in positive or negative situations; listens and seeks clarification; responds quickly and effectively to customer questions.
• Multitasks by documenting information while speaking with the consumer.
• Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. Meets clients' specific quality standards.
• Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.

Job description

Essential Duties and Responsibilities

• Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance.
• Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
• Speaks clearly and persuasively in positive or negative situations; listens and seeks clarification; responds quickly and effectively to customer questions.
• Multitasks by documenting information while speaking with the consumer.
• Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. Meets clients' specific quality standards.
• Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.