Call Centre Agent

CBRE Excellerate; Johannesburg; On-site; ZAR 120,000 - 180,000; Full time

Job summary

CBRE Excellerate is seeking a customer service professional to handle inbound and outbound calls, delivering service excellence while adhering to established procedures and quality standards. The role emphasizes accurate data processing and strong client communication within a fast-paced environment.

The ideal candidate will demonstrate Time management, attention to detail and teamwork, with solid MS Office skills and a customer-focused mindset to support ongoing client satisfaction in

Qualifications

• Strong time management and attention to detail.
• Ability to meet deadlines and maintain accuracy.
• Excellent interpersonal and communication skills.
• Experience with reconciliations and administrative tasks.
• Familiarity with telephony systems and customer service.
• Proficient with MS Office applications.

Responsibilities

• Handle inbound calls and make outbound calls to clients in line with procedures.

Skills

Time management

Attention to details

Accuracy of processing

Achieving deadlines

Interpersonal skills

Reconciliations

Administration

Telephony

Customer services

Education

Computer literate including Ms Office Technical Knowledge

Tools

MS Office

Job description

This role delivers client service by taking inbound calls and making outbound calls in adherence to procedural, productivity and quality standards. The incumbent is individually accountable for achieving results through own efforts.

Skills required:

• Time management
• attention for details
• Accuracy of processing
• achieving deadlines
• interpersonal skills
• reconciliations
• administration
• telephony
• customer services

Knowledge required:

• Computer literate including Ms Office Technical Knowledge

Competencies required:

• Problem solving and decision making
• teamwork and co-operation
• self-confidence
• communication
• resilience
• initiative
• compliance
• drive and productivity
• methodical

Major drivers of work volume:

• Client Service Delivery
• Personal effectiveness
• Quality Assurance