CALL CENTER AGENTS

Kabstrading Co; Pietermaritzburg; On-site; ZAR 150,000 - 210,000; Full time

Job summary

Kabstrading Co is hiring for a customer service-focused role in Pietermaritzburg. The successful candidate will promptly respond to client needs, maintain confidentiality, and communicate clearly to resolve questions and requests.

You will document interactions accurately while multitasking to support high-quality service and productivity, always aiming to improve processes and client satisfaction.

Qualifications

• Responds promptly to customer needs and seeks feedback to improve service.
• Maintains strict confidentiality and stays composed under pressure.
• Listens attentively, clarifies when needed, and avoids interrupting.
• Documents information accurately while communicating with customers.
• Adheres to high quality standards and uses feedback to improve performance.
• Meets productivity standards and completes tasks in a timely manner.

Responsibilities

• Responds promptly to customer needs; solicits feedback to improve service.
• Maintains confidentiality; listens without interrupting and stays open to ideas.
• Speaks clearly and persuasively; clarifies questions and answers promptly.
• Multitasks by documenting information while engaging with the consumer.
• Ensures accuracy and quality; applies feedback to improve performance.
• Meets productivity standards and increases efficiency where possible.

Skills

Prompt responsiveness

Confidentiality

Active listening

Accurate documentation

Quality-focused

Productivity

Job description

• Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance.
• Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
• Speaks clearly and persuasively in positive or negative situations; listens and seeks clarification; responds quickly and effectively to customer questions.
• Multitasks by documenting information while speaking with the consumer.
• Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. Meets clients' specific quality standards.
• Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.