CALL CENTER AGENT / DATA CAPTURER

Kabstrading Co; Cape Town; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Kabstrading Co in Cape Town is seeking a dedicated customer service professional to respond to client needs, gather feedback, and help resolve requests.

You will maintain confidentiality, listen attentively, and communicate clearly to ensure positive outcomes for every interaction.

This role emphasizes accuracy, productivity, and a proactive approach to improving service quality.

Responsibilities

• Responds promptly to customer needs and seeks feedback to improve service.
• Maintains confidentiality, listens without interrupting, and stays open to new ideas.
• Speaks clearly and persuasively; clarifies questions and responds to inquiries.
• Multitasks by documenting information while speaking with the consumer.
• Demonstrates accuracy; looks for ways to improve and promote quality; uses feedback to improve performance.
• Meets productivity standards and completes work promptly to increase efficiency.

Job description

Essential Duties and Responsibilities

• Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance.
• Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
• Speaks clearly and persuasively in positive or negative situations; listens and seeks clarification; responds quickly and effectively to customer questions.
• Multitasks by documenting information while speaking with the consumer.
• Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. Meets clients' specific quality standards.
• Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.