Call Center Agent - Aeroton

Adendorff Machinery Mart; Gauteng; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Adendorff Machinery Mart at Aeroton Branch in Gauteng seeks a skilled Call Center Agent to join our team. The role centers on delivering excellent customer service, resolving inquiries, and driving sales from inbound and outbound calls.

Technical knowledge of tools and machinery is advantageous to connect with DIY hardware customers. Strong communication, precise record-keeping, and a proactive problem-solving mindset are essential.

Qualifications

• Excellent communication with customers at all levels.
• Ability to handle complaints and maintain records.
• Experience in DIY Tools or Hardware is a plus.

Responsibilities

• Engage in exceptional communication and relationship building, demonstrate sales acumen, and cater to customer needs with satisfaction.
• Handle complaints with ease, maintain meticulous records, and adhere to policies while seeking continuous improvement.
• Multitasking, quick learning, professionalism, and representing the brand daily.

Skills

Communication

Sales acumen

Customer relations

Multitasking

Job description

We are thrilled to announce a new opening for a skilled Call Center Agent at our Aeroton Branch, Gauteng, to join our team!

About the Position

We are seeking a skilled and experienced Call Center Agent to join our branch. Technical knowledge of Tools and Machinery would be an advantage.

Job requirements:

• You’ll engage in exceptional communication and relationship building, demonstrate your sales acumen, and cater to customer needs with satisfaction
• You’ll handle complaints with ease, maintain meticulous records, and adhere to our policies while seeking continuous improvement
• Multitasking, quick learning, professionalism, and representing our brand are key aspects of your daily mission

Desired Work Experience

• Having technical knowledge in the DIY Tools or Hardware environment would be an absolute added advantage
• Must be able to communicate with customers at all levels
• Must be detailed orientated
• Must be able to read and write English
• Must be highly motivated and be able to liaise with customers

About The Employer

Adendorff Machinery Mart sources equipment from all over the world to offer the greatest range of products at the best prices. In creating a strong staffing group Adendorff Machinery Mart believes in the development and implementation of Organizational Development & Training that is recognized for its ability to understand, conceptualize and deliver total solutions and to provide consistent, professional and long-term relationships with its customers and will assist in developing well rounded staff in all aspects of business. This is what Adendorff Machinery Mart’s vision is all about, and we pride ourselves in focusing on a long-term commitment to our vision. Based on our strong commitment to our vision we believe that we place ourselves in a position whereby our decisions, abilities and actions will prove us to be a great market leader within our field.

The Company encourages all designated groups to apply.