Butler/Waiter

Wild Dreams Hospitality; South Africa; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Shared gratuity pool

Live-in staff housing

Meals provided during rostered on-duty

Water, electricity, and uniform

Self-service laundry facilities

6 days off per calendar month

15 days annual leave per annum

Job summary

Wild Dreams Hospitality is seeking a polished Butler/Waiter for a luxury lodge in the Waterberg region, Limpopo. This guest-facing role focuses on warm, professional service, wine presentations, and seamless dining experiences for international guests during fixed seven-night stays.

The ideal candidate has 5+ years in lodge service, bar experience, fluency in English, and comfort living in a remote rural lodge. Live-in housing, meals on duty, and gratuity sharing are offered.

Qualifications

• Minimum 5 years' experience in lodge service, waitering, bar service, or guest hosting.
• Exceptional English fluency, written and spoken, is essential and non-negotiable.
• Afrikaans an advantage.
• Confident, well-spoken, and comfortable engaging with international guests.
• Ability to read, retain, and confidently present wine descriptions and menu pairings to guests.
• Competent with POS systems and accurate stock management.
• Strong and reliable employment history; references will be verified.
• Clear criminal record; willing to undergo a criminal record check and polygraph examination.
• Must arrange reliable personal transport to remote location (~30 km of gravel road).
• South African citizens or candidates with valid work authorisation.

Responsibilities

• Assist with meal service, table setup, clearing, and resetting across all dining periods.
• Deliver warm, attentive, and professional service throughout all guest dining experiences.
• Confidently present wine descriptions and menu pairings to guests.
• Ensure dining areas remain clean, organised, and guest-ready at all times.
• Welcome guests on arrival and conduct room and lodge orientation tours.
• Manage guest schedules, activity times, and daily operational flow.
• Communicate guest requests promptly and accurately to all relevant departments.
• Maintain a warm, professional presence throughout the duration of the guest's stay.
• Assist with bar service and preparation of drinks, coffees, and cocktails to lodge standard.
• Take drink orders and operate the POS system correctly and accurately.
• Control bar stock, monitor usage, conduct regular stock takes, and report low stock promptly.
• Anticipate guest needs and protect the overall guest experience.
• Step in during high-pressure moments, including urgent turn-downs and room resets.
• Assist housekeeping and kitchen when operational needs require.
• Uphold lodge hygiene, safety, and presentation standards at all times.
• Report maintenance issues promptly and support smooth arrivals/departures.

Job description

A luxury boutique safari lodge in the Waterberg region of Limpopo is a polished, and guest-focused BUTLER / WAITER to join their team ahead of their 2026 reopening. This is a guest-facing role at the heart of the lodge experience, suited to a mature, confident hospitality professional with a genuine love for people, nature, and the industry. The property welcomes international guests for exclusive seven-night fixed-stay experiences, creating a structured and predictable operational rhythm within a beautifully redesigned lodge environment. The successful candidates will bring warmth, professionalism, and the ability to anticipate guest needs across all areas of service.

Core Criteria:

• Minimum 5 years' experience in lodge service, waitering, bar service, or guest hosting
• Exceptional English fluency, written and spoken, is essential and non-negotiable
• Afrikaans an advantage
• Confident, well-spoken, and comfortable engaging with international guests
• Ability to prepare basic coffees, cocktails, and lodge-standard beverages; bar experience essential
• Ability to read, retain, and confidently present wine descriptions and menu pairings to guests
• Competent with POS systems and accurate stock management
• Strong and reliable employment history; references will be verified
• Clear criminal record; candidates must be willing to undergo a criminal record check and polygraph examination
• Must be able to arrange reliable personal transport to and from a remote location (approximately 30 km of gravel road from Vaalwater)
• South African citizens or candidates with valid work authorisation
• Comfortable living and working in a quiet, remote rural environment

Core Responsibilities:

• Assist with meal service, table setup, clearing, and resetting across all dining periods
• Deliver warm, attentive, and professional service throughout all guest dining experiences
• Confidently present wine descriptions and menu pairings to guests
• Ensure dining areas remain clean, organised, and guest-ready at all times

Guest Hosting & Communication:

• Welcome guests on arrival and conduct room and lodge orientation tours
• Manage guest schedules, activity times, and daily operational flow
• Communicate guest requests promptly and accurately to all relevant departments
• Maintain a warm, professional presence throughout the duration of the guest's stay

Bar & Beverage Support:

• Assist with bar service and preparation of drinks, coffees, and cocktails to lodge standard
• Take drink orders and operate the POS system correctly and accurately
• Control bar stock, monitor usage, conduct regular stock takes, and report low stock promptly
• Ensure bar areas remain clean, well-stocked, and organised at all times

Guest Experience & General Lodge Support:

• Anticipate guest needs and act proactively to protect the overall guest experience
• Step in during high-pressure moments, including urgent turn-downs, room resets, and guest requests
• Assist other departments, including housekeeping and kitchen, when operational needs require
• Uphold lodge hygiene, safety, and presentation standards at all times
• Report maintenance issues promptly and support smooth operational flow during arrivals and departures

Remuneration & Benefits:

• Participation in the shared gratuity pool
• Live-in position with private bedroom in staff housing
• Lunch and dinner are provided during rostered on-duty periods
• Water, electricity, and uniform provided
• Self-service laundry facilities available
• 6 days off per calendar month
• 15 days of annual leave per annum