Business Support Supervisor

Tsebo Solutions Group; Durban; On-site; ZAR 360,000 - 540,000; Full time

Job summary

Tsebo Solutions Group in Durban is seeking an experienced Facilities Manager to lead asset, facilities, and contractor management within a client-focused operations team. You will coordinate asset registers, maintenance planning, workplace moves, and governance compliance, while building strong relationships with clients and service providers to ensure seamless service delivery.

This role requires 3–5 years in facilities or asset management, Grade 12 and a relevant diploma, with emphasis on IMS

Qualifications

• Experience in facilities management and asset control.
• Experience coordinating workplace moves and churn projects.
• Knowledge of health, safety, environmental and quality requirements.
• Understanding of Integrated Management Systems (IMS) and client audits.

Responsibilities

• Maintain an accurate and auditable asset register.
• Coordinate asset acquisition, tagging, allocation, transfers, verification and disposal.

Skills

Facilities Mgmt

Asset lifecycle

PPM management

Contract & SLA

OH&S

IMS

Risk management

Client/stakeholder

Education

Grade 12

Diploma/Certificate in Facilities Management

Job description

Duties & Responsibilities

Asset Management

• Maintain an accurate and auditable asset register.
• Coordinate asset acquisition, tagging, allocation, transfers, verification, and disposal processes.
• Monitor asset usage, movement, condition, and lifecycle replacement requirements.
• Coordinate periodic asset audits and verification exercises.
• Ensure maintenance, warranty, and servicing records are updated and retained.
• Monitor stock levels of office furniture and operational assets and recommend replenishment when required.
• Produce accurate management reports and asset performance insights.

Facilities Business Support

• Coordinate workplace moves, churn activities, office relocations, and workspace planning.
• Develop move schedules and implementation plans that minimize disruption to business operations.
• Maintain occupancy records, seating plans, floor layouts, and allocation registers.
• Coordinate administrative support activities relating to facilities operations.
• Support operational projects through planning, tracking, and engagement with key stakeholders.
• Ensure accurate record keeping and document management.

Contractor and Vendor Management

• Coordinate approved contractors and service providers.
• Monitor contractor compliance with contractual obligations and service standards.
• Verify attendance, work completion, and service quality.
• Track contractor performance against agreed SLAs and KPIs.
• Escalate service delivery failures and support implementation of corrective actions.
• Maintain contractor records and supporting documentation.

Planned Preventative Maintenance (PPM) Coordination

• Maintain and monitor preventative maintenance schedules.
• Coordinate maintenance activities with operational teams and service providers.
• Track completion of maintenance activities and raise exceptions where required.
• Support statutory inspections and legislative compliance requirements.
• Maintain maintenance records and compliance documentation.

Compliance, Governance and Integrated Management Systems (IMS)

• Support implementation and maintenance of the Integrated Management System.
• Maintain controlled documents, policies, procedures, and operational records.
• Assist with client audits, internal audits, and compliance inspections.
• Monitor compliance with health, safety, environmental, and quality requirements.
• Identify opportunities for operational improvement and process standardization.

Client and Stakeholder Relationship Management

• Act as a primary support contact for operational facilities queries.
• Coordinate responses to client requests and service-related issues.
• Build positive working relationships with clients, contractors, and internal stakeholders.
• Participate in operational meetings and provide business support reports and updates.
• Support client projects, events, and operational requirements as needed.

Skills and Competencies

• Facilities Management principles and practices.
• Asset lifecycle management.
• Planned Preventative Maintenance (PPM) management.
• Contract and vendor management. Service Level Agreement (SLA) monitoring.
• Occupational Health and Safety Act requirements.
• Integrated Management Systems (IMS).
• Risk management and compliance principles.
• Client service and stakeholder management.

Qualifications

• Grade 12 / National Senior Certificate.
• Diploma or Certificate in Facilities Management, Business Administration, Operations Management, Property Management, or a related field.

Experience

• Minimum 3 to 5 years' experience within Facilities Management, Business Support, Asset Management, Property Services, or a related operational environment.
• Experience coordinating workplace moves, churn projects, facilities administration, contractor management, and asset control.
• Experience working within a client-facing service environment.