Business Support Specialist

Boardroom Appointments; Johannesburg; On-site; ZAR 360,000 - 600,000; Full time

Job summary

Boardroom Appointments seeks a Business Support Specialist for a 6-month contract to drive ESH/ESG processes and sustainability initiatives. The role requires collaboration with regional stakeholders and governance bodies to optimize global and local processes.

The successful candidate will analyse requirements, assist in BRD and user documentation, and manage incidents and changes related to sustainability systems and interfaces, ensuring compliance and continuous improvement across regions.

Qualifications

• Relevant Technical/IT Degree or Diploma.
• At least 5 years experience in ESH and ESG processes or similar role.
• In-depth understanding of the Sustainability landscape.
• Experience in change management, system integration and solution design; global experience.

Responsibilities

• Collaborate with stakeholders across operations to understand operational technologies for sustainability and capital projects.
• Engage with the manager, Business Process Custodian (BPC), and Regional Process Owners (RPOs) on continuous business improvement opportunities.
• Focus on continuous improvement rather than day-to-day incidents.
• Analyse business requirements and document them in a BRD.
• Assist in the preparation of Business Process Procedures, Documents, Test Scenarios, End-user documentation, and User manuals.
• Manage Incidents/Requests/Changes/Problems and Config requirements.
• Identify gaps in current global/local processes and drive optimization.
• Participate in regional governance structures.
• Review QA activities for the functional area (regression testing, change requests, bug fixes).
• Work with the Business Lead to manage requirements from third-party non-SAP suppliers (interfaces).
• Coordinate with Global Access and GRC for process optimization, regional fit and compliance.

Skills

Change management

System integration

Solution design

Global experience

Education

Technical/IT degree or diploma

Job description

About the job Business Support Specialist

6 Month Contract Position

• Relevant Technical/IT Degree or Diploma.
• At least 5 years experience in ESH and ESG processes or similar role.
• In-depth understanding of the Sustainability landscape.
• Experience in change management, system integration and solution design-Global experience.
• Appreciation of technology accountable for knowledge of requisite processes for area of accountability.

Responsibilities:

• Collaborate with different stakeholders at the various operations to have a good understanding of the operational technologies for sustainability and capital projects.
• Engage with the manager, Business Process Custodian (BPC), and Regional Process Owners (RPOs) on continuous business improvement opportunities.
• Focus is on Continuous improvement rather than day-to-day incidents.
• Analyse business requirements, interpret and capture them in a business requirements document (BRD).
• Assist in the functional preparation of Business Process Procedures and Documents, Test Scenarios, End-user documentation, and User manuals.
• Effective management of Incidents/Requests/Changes/Problems and Config requirements.
• Identify gaps in current global/ local business processes and ensure optimization.
• Participate in regional governance structures.
• Review quality assurance activities for the functional area. i.e., regression testing, testing of change requests, and bug fixes.
• Work with the Business Lead to manage requirements from third-party non-SAP suppliers i.e., interfaces to the application.
• Work with the Global Access and GRC team to ensure process optimization, regional fit and compliance with statutory requirements, legislative regulations, policies, work standards and governance requirements.