Business Process Manager | Allport Cargo Services

DP World; Cape Town; On-site; ZAR 900,000 - 1,400,000; Full time

Job summary

DP World is seeking a senior Business Process and Analysis leader to own the process management framework across Freight Forwarding, POM and ecommerce. The role partners with the Business Applications Manager to deliver change end-to-end, focusing on standardisation, automation and governance.

You will drive process performance, establish improvement roadmaps, and coach the BA team to build capability and sustain governance across functions.

Qualifications

• Significant experience in business analysis, process improvement and transformation.
• Proven leadership across cross-functional change initiatives.

Responsibilities

• Own the business process management framework and end-to-end process architecture.
• Define current-state and future-state process design across functions.
• Identify opportunities for standardisation, automation and digitisation.
• Maintain a continuous-improvement pipeline with measurable benefits.
• Govern BA demand, prioritisation and capacity with the BA Team Leader.

Skills

Business analysis

Leadership

Education

Bachelor's or Diploma in relevant field

Job description

Owns the business process and business-analysis capability across Freight Forwarding / POM and eCommerce, ensuring that business needs are translated into scalable future-state processes, high-quality requirements and measurable business outcomes. The role partners with the Business Applications Manager to ensure business and technology change is delivered end-to-end.

Key Performance Areas

Business Process Strategy & Architecture

• Own the business process management framework and end-to-end process architecture.
• Define and govern current-state and future-state process design across functions.
• Identify opportunities for standardisation, simplification, automation and digitisation.
• Ensure process design supports customer outcomes, scalability and strategic objectives.
• Partner with KAMs and business owners to assess customer-specific requirements against standard processes, identifying opportunities for standardisation and escalating material deviations, risks or control implications.
• Recognise that customer-specific processes and SOPs remain accountable to the relevant KAM/business owner; Business Process owns process governance, standards and end-to-end process integrity rather than the customer or commercial commitment.

Process Performance & Continuous Improvement

• Establish process performance measures and improvement priorities.
• Identify inefficiencies, control gaps, bottlenecks and root causes.
• Maintain a prioritised continuous-improvement pipeline and track realised benefits.
• Identify, evaluate and prioritise process automation, workflow and RPA opportunities as part of the continuous-improvement roadmap.
• Assess material process variations using a Standardise -> Configure -> Customise -> Exception approach, with increasing levels of justification and governance for bespoke solutions.
• Ensure process and transformation priorities are reflected in the integrated business and applications roadmap, with business value, process dependencies and expected benefits clearly articulated.
• Support technology and automation business cases by defining the business problem, process impact, expected benefits and operational outcomes; the accountable business owner retains ownership of the business justification and benefits realisation.

Business Analysis Governance

• Own BA methodology, standards, templates and quality expectations.
• Ensure requirements are complete, traceable, approved and sufficiently clear before technical solutioning.
• Govern BA demand, prioritisation and capacity with the BA Team Leader.

Transformation, Change & Governance

• Lead business-side transformation and cross-functional process improvement.
• Ensure change considers process, people, customer, operational, risk and compliance impacts.
• Embed appropriate controls and governance into process design and approvals.
• Ensure every material process change has a clearly identified KAM/business owner and appropriate business sign-off before progressing into solution design or implementation.
• Establish traceability between customer commitments, customer SOPs, controlled operational processes, process maps/business requirements and downstream technical specifications.
• Provide process governance and challenge without assuming ownership of customer requirements, commercial commitments or operational accountabilities that remain with the business.

Leadership & Capability

• Develop BA capability, domain knowledge and succession depth.
• Coach the BA Team Leader and establish a structured succession pathway.
• Partner with Business Applications leadership on the integrated transformation roadmap.
• Ensure process changes are supported by appropriate knowledge-transfer, training and adoption requirements, with Business Analysts/SMEs owning content and Change/Project Management coordinating delivery and readiness.

Key Interfaces

• Executive and functional leadership
• Business Applications Manager
• BA Team Leader and Business Analysts
• Project / Change Manager
• Operations and functional SMEs
• Customers and key stakeholders
• Approved future-state process designs
• BA standards and quality governance
• Prioritised process improvement roadmap
• Measured process and transformation benefits
• Sustainable BA capability and succession pipeline

Qualifications Required

• Relevant degree/diploma in Business, Supply Chain, Logistics, Information Systems or related discipline.

Experience and Skills Required

• Significant experience in business analysis, process improvement and transformation.
• Leadership experience across cross-functional change initiatives.

Core Competencies

• Process architecture and continuous improvement
• Business analysis governance
• Strategic stakeholder management
• Transformation leadership
• Risk and control thinking
• Coaching and capability development
• Commercial and operational judgement

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What’s more, we’re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

EEO Statement

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion, or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.