Business Intelligence & Workforce Strategy Analyst

TalentPop App; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A dynamic growth agency is seeking a Business Intelligence & Workforce Strategy Analyst to drive predictive modeling and reporting for strategic decision-making. This role focuses on building models to forecast hiring needs and analyze workforce capacity. The ideal candidate has a Bachelor’s degree and 5+ years in business intelligence or strategic analytics. This position offers competitive compensation, generous PTO, and the flexibility to work fully remote as part of a collaborative team focused on E-commerce expansion.

Benefits

Competitive Compensation

Generous Paid Time Off

Health and Dental Insurance

Holiday Bonuses

100% Remote Work Setup

Growth Opportunities

Qualifications

• 5+ years of experience in business intelligence, strategic analytics, and/or workforce forecasting.
• Proven experience building complex, predictive models.
• Strong background in data governance and pipeline validation.

Responsibilities

• Develop predictive models for attrition, hiring demand, and internal resource shortages.
• Build and maintain standardized dashboards and reporting tools.
• Translate executive growth strategy into actionable forecasts.

Skills

Predictive modeling

Data governance

Strategic analytics

Scenario planning

Workforce forecasting

Education

Bachelor’s degree in Business Analytics, Finance, Economics, Statistics

Job description

Business Intelligence & Workforce Strategy Analyst

TalentPop, a high-growth agency supporting over 700 E-Commerce brands globally, is searching for a Business Intelligence & Workforce Strategy Analyst. This strategic role sits at the nexus of BI, advanced analytics, and executive decision-making. Your mission is to build the predictive models and reporting infrastructure that drives TalentPop’s future growth, service expansion, and AI adoption strategy. You will be the organization’s primary data partner, creating the unified, accurate view of workforce performance and operational capacity that powers our executive team.

Core Responsibilities & Focus Areas

1. Predictive Modeling & Executive Strategy (Primary Focus)
   • Develop predictive models for attrition, hiring demand, internal resource shortages, and growth scenarios.
   • Build comprehensive scenario plans for internal growth, new service expansion, seasonal hiring fluctuations, and operational shifts driven by AI adoption.
   • Model high‑level “what‑if” analyses to support executive decision‑making (e.g., revenue growth, churn patterns, new vertical launches, efficiency targets).
   • Lead the creation and maintenance of the Monthly Business Intelligence Report summarizing strategic workforce insights, hiring performance, and departmental capacity for TalentPop's leadership team.
2. Business Intelligence & Reporting Infrastructure
   • Build and maintain standardized dashboards and reporting tools that serve cross‑functional leadership (Recruitment, Sales, Marketing, Client Success, Executive).
   • Serve as a key data partner alongside our Engineering and Data Management team to define and maintain the baseline data structure and operational metrics.
   • Ensure data governance and integrity across all BI reporting pipelines (HubSpot, HR systems, etc.) and validate data accuracy for executive consumption.
3. Workforce & Capacity Planning
   • Translate executive growth strategy into actionable headcount forecasts and hiring targets.
   • Analyze labor capacity utilization and department efficiency to ensure alignment between strategic growth goals and internal labor capacity.

Requirements

• Bachelor’s degree in Business Analytics, Finance, Economics, Statistics, or similar.
• 5+ years of experience in business intelligence, strategic analytics, and/or workforce forecasting, preferably in a BPO or high‑growth service environment.
• Proven experience building complex, predictive models and executing scenario planning for executive review.
• Strong background in data governance and serving as a BI‑to‑Engineering partner for data structure and pipeline validation.

Technical Requirements

• Stable DSL/Cable/Fiber internet (20 Mbps minimum + backup)
• Laptop/desktop with at least Core i5/Ryzen 5 and 8 GB RAM
• Reliable power source and backup work location

Perks & Benefits

• Competitive Compensation: Receive competitive pay with annual performance‑based increases.
• Time to Recharge: Generous Paid Time Off (PTO) so you can rest, travel, and recharge.
• Comprehensive Wellness: We offer a choice of Health and Dental Insurance or a Health Stipend to ensure you feel your best.
• Holiday Bonuses: Receive a special Holiday Bonus in appreciation of your hard work and dedication.
• Fully Remote Setup: Enjoy the flexibility of a 100% remote work setup—work comfortably from anywhere.
• Growth Opportunities: Access clear pathways and opportunities to grow with us as TalentPop continues to rapidly scale in the E‑commerce industry.

How to Apply

Ready to drive strategy and growth? If you are an analytical powerhouse ready to leverage data to define our workforce strategy and drive efficiency for hundreds of global E‑commerce brands, we want to hear from you. TalentPop is redefining support operations, and we need your expertise to model our future. Apply now to join our global, collaborative, and fast‑growing team!