Business Analyst: Process Excellence & Data Insights

BROWNS; Johannesburg; On-site; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Competitive salary

Clear career growth

High-end working environment

Lunch provided by in-house canteen

Job summary

Browns, a family-owned jeweller in Johannesburg, is seeking a skilled Business Analyst to translate business needs into clear requirements and collaborate with both technical and non-technical stakeholders to deliver practical solutions.

You'll work across the full project lifecycle—from requirements gathering and process mapping to testing and implementation—in a fast-paced, high-standards environment, contributing to data-driven decisions and continuous improvement.

Qualifications

• 3–5 years of experience in a Business Analyst or similar role.
• Strong knowledge of business process analysis and requirements engineering.
• Experience with requirements gathering, process mapping and testing.
• Experience with Jira, Zoho Projects or similar project tools.
• Exposure to CRM/ERP/e-commerce platforms.

Responsibilities

• Gather, document, and validate business requirements through stakeholder workshops, interviews, and observation.
• Map current-state business processes and identify gaps, inefficiencies, and improvement opportunities.
• Translate business requirements into functional specifications, user stories, and acceptance criteria.
• Coordinate between business stakeholders and technical teams to ensure solutions meet the stated need.
• Design and execute test scripts, UAT plans, and end-to-end validation for new features and system changes.
• Produce clear process documentation, training material, and handover guides.
• Support reporting and data analysis to inform business decisions.
• Assist with system configuration, workflows, and ongoing enhancements across business platforms.

Skills

Business Analysis

Requirements Engineering

Process Mapping

Stakeholder Communication

Analytical Thinking

Tools

draw.io

Visio

Jira

Zoho Projects

Job description

Browns, a family-owned jeweller in Johannesburg, is seeking a skilled Business Analyst to translate business needs into clear requirements and collaborate with both technical and non-technical stakeholders to deliver practical solutions.

You'll work across the full project lifecycle—from requirements gathering and process mapping to testing and implementation—in a fast-paced, high-standards environment, contributing to data-driven decisions and continuous improvement.