Business Analyst

BROWNS; Johannesburg; On-site; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Competitive salary

Clear career growth

High-end working environment

Lunch provided by in-house canteen

Job summary

Browns, a family-owned jeweller in Johannesburg, is seeking a skilled Business Analyst to translate business needs into clear requirements and collaborate with both technical and non-technical stakeholders to deliver practical solutions.

You'll work across the full project lifecycle—from requirements gathering and process mapping to testing and implementation—in a fast-paced, high-standards environment, contributing to data-driven decisions and continuous improvement.

Qualifications

• 3–5 years of experience in a Business Analyst or similar role.
• Strong knowledge of business process analysis and requirements engineering.
• Experience with requirements gathering, process mapping and testing.
• Experience with Jira, Zoho Projects or similar project tools.
• Exposure to CRM/ERP/e-commerce platforms.

Responsibilities

• Gather, document, and validate business requirements through stakeholder workshops, interviews, and observation.
• Map current-state business processes and identify gaps, inefficiencies, and improvement opportunities.
• Translate business requirements into functional specifications, user stories, and acceptance criteria.
• Coordinate between business stakeholders and technical teams to ensure solutions meet the stated need.
• Design and execute test scripts, UAT plans, and end-to-end validation for new features and system changes.
• Produce clear process documentation, training material, and handover guides.
• Support reporting and data analysis to inform business decisions.
• Assist with system configuration, workflows, and ongoing enhancements across business platforms.

Skills

Business Analysis

Requirements Engineering

Process Mapping

Stakeholder Communication

Analytical Thinking

Tools

draw.io

Visio

Jira

Zoho Projects

Job description

Johannesburg, South Africa | Posted on 07/08/2026

Founded in 1934, Browns is a family-owned jeweller that crafts the finest diamond jewellery in South Africa. We focus on classic, timeless and sophisticated designs. Making us an iconic brand with a rich heritage.

We pride ourselves on offering quintessentially South African designs, crafted by South Africans for South Africans and the rest of the World.

Job Description

We are looking for a skilled and detail-oriented Business Analyst to join our team. This role is ideal for someone who thrives on understanding business needs, translating them into clear requirements, and working closely with technical and non-technical stakeholders to deliver practical solutions.

You’ll work across the full project lifecycle — from requirements gathering and process mapping to testing and implementation — in a fast-paced, high-standards environment.

Key Responsibilities

• Gather, document, and validate business requirements through stakeholder workshops, interviews, and observation
• Map current-state business processes and identify gaps, inefficiencies, and improvement opportunities
• Translate business requirements into functional specifications, user stories, and acceptance criteria
• Coordinate between business stakeholders and technical teams to ensure solutions meet the stated need
• Design and execute test scripts, UAT plans, and end-to-end validation for new features and system changes
• Produce clear process documentation, training material, and handover guides
• Support reporting and data analysis to inform business decisions
• Assist with system configuration, workflows, and ongoing enhancements across business platforms

Requirements

Core Technical Skills

• 3–5 years’ experience in a Business Analyst, Systems Analyst, or similar role
• Strong understanding of business process analysis and requirements engineering
• Proficiency in process mapping tools(e.g. draw.io, Visio, or similar)
• Experience writing functional specifications, user stories, and test scripts
• Proficiency in understanding data flows and system integrations
• Experience with project or workflow tools (e.g. Jira, Zoho Projects, or similar)
• Exposure to CRM, ERP, or e-commerce platforms (e.g. Zoho, Shopify) is advantageous

Who You Are

• Highly detail-oriented with a strong focus on getting requirements right
• Analytical thinker who enjoys understanding how things work and solving problems
• Able to work independently and manage multiple priorities
• Strong communicator who can bridge the gap between business and technical teams
• Committed to quality and continuous improvement

Benefits

• Competitive, market-related salary
• Clear career growth opportunities within a fast-growing premium brand
• A beautiful, high-end working environment
• Daily, nutritious lunch provided by our in-house canteen