Broker Sales & Quotation Specialist

Momentum; Centurion; On-site; ZAR 150,000 - 210,000; Full time

Job summary

Momentum in Centurion is seeking a Broker Sales Administrator to convert broker requests into quotations using internal systems, while upholding high service and productivity standards. The role emphasizes attention to detail, client-centric collaboration, and accountability within Momentum Insure's culture of delivering unreasonable excellence.

The successful candidate will support broker and internal stakeholders, meet monthly targets, and contribute to continuous improvement initiatives that

Qualifications

• Matric or equivalent qualification (essential).
• Minimum of six months' experience in a call centre, client service, administration, or related environment (advantageous).
• Previous insurance or financial services experience will be advantageous.
• Exposure to broker support and quotation administration environments will be advantageous.

Responsibilities

• Achieve monthly quote productivity targets.
• Achieve conversion and API targets.
• Maintain complaint ratios within agreed thresholds.
• Consistently achieve required quality and accuracy standards.
• Deliver within agreed service levels and turnaround times.
• Process quotation requests accurately and efficiently using internal systems.
• Build and maintain positive relationships with brokers and internal stakeholders.
• Ensure all interactions support a positive client and broker experience.
• Contribute to continuous improvement initiatives that enhance service delivery and operational efficiency.

Job description

Momentum in Centurion is seeking a Broker Sales Administrator to convert broker requests into quotations using internal systems, while upholding high service and productivity standards. The role emphasizes attention to detail, client-centric collaboration, and accountability within Momentum Insure's culture of delivering unreasonable excellence.

The successful candidate will support broker and internal stakeholders, meet monthly targets, and contribute to continuous improvement initiatives that