Underwriting Admin & Operations Specialist

Momentum; Sandton; On-site; ZAR 150,000 - 210,000; Full time

Job summary

Momentum in Sandton is hiring for an administrative role to support day-to-day operations. The successful candidate will handle calls, manage queries, and prepare reports while maintaining filing systems and databases. Collaboration with stakeholders and delivering consistent client service is essential.

The role emphasizes professional communication, documentation accuracy, and adherence to internal processes to enhance operational efficiency and performance.

Qualifications

• Grade 12/Matric is required.
• 1–2 years of administration experience is essential.
• Strong communication and organizational skills are essential.

Responsibilities

• Manage all calls within the relevant area of responsibility and direct calls to the appropriate person for quick resolution.
• Manage incoming queries and SLAs of the team by assigning, directing and escalating all queries.
• Report on the operational activities within the area of responsibility to inform operational efficiencies.
• Assist in the preparation of regularly scheduled reports, as required. Reconcile and maintain supplier accounts and records to ensure good standing.
• Establish and maintain filing systems to ensure record maintenance and retrieval of documents.
• Create, maintain and enter information into relevant databases to ensure accurate recordkeeping.
• Operate electronic mail systems and coordinate the flow of internal information and external correspondence.
• Compose, type and distribute meeting notes and routine correspondence within timelines.
• Establish own work procedures or schedules to manage daily activities.
• Provide authoritative advice to clients and stakeholders and maintain relationships.
• Contribute to a culture of exceptional client service.

Skills

Administrative support

Communication

Organizational skills

Education

Grade 12 / Matric certificate

Tools

Office suite

Job description

Momentum in Sandton is hiring for an administrative role to support day-to-day operations. The successful candidate will handle calls, manage queries, and prepare reports while maintaining filing systems and databases. Collaboration with stakeholders and delivering consistent client service is essential.

The role emphasizes professional communication, documentation accuracy, and adherence to internal processes to enhance operational efficiency and performance.