Branch & Universal Advisor: Elevate Customer Experience

FirstRand Bank Limited; Estcourt; On-site; ZAR 180,000 - 360,000; Full time

Benefits offered by this job

Growth opportunities

Inclusive environment

Community involvement

Job summary

FirstRand Bank Limited is seeking a Branch Advisor / Universal Advisor to strengthen customer relationships and deliver exceptional service. You will understand customer needs and provide appropriate banking solutions, while promoting digital channels and self-service options.

The role emphasizes FAIS compliance, strong ethics, and ongoing professional growth. Ideal candidates will have a customer-centric mindset, ability to cross-sell relevant products, and maintain accurate records.

Qualifications

• Strong understanding of customer service principles and relationship management.
• Knowledge of FAIS, FICA, TCF, and other regulatory requirements.
• Proven ability to achieve sales, service, and customer experience targets.
• Strong communication and interpersonal skills.
• High levels of professionalism, ethics, and integrity.

Responsibilities

• Build and maintain long-term customer relationships for retention and growth.
• Deliver exceptional customer service by understanding needs and offering banking solutions.
• Educate customers on digital, self-service, and e-channel platforms.
• Manage leads, referrals, and follow-ups within agreed turnaround times.
• Achieve individual sales, service, and customer experience targets.

Skills

Customer service

Sales targets

Relationship management

Education

Grade 12 / Matric (NQF lvl 4)

NQF Level 5 FAIS-related certificate

Job description

FirstRand Bank Limited is seeking a Branch Advisor / Universal Advisor to strengthen customer relationships and deliver exceptional service. You will understand customer needs and provide appropriate banking solutions, while promoting digital channels and self-service options.

The role emphasizes FAIS compliance, strong ethics, and ongoing professional growth. Ideal candidates will have a customer-centric mindset, ability to cross-sell relevant products, and maintain accurate records.