Universal Banking Advisor — Drive Customer Experience & Solutions

FirstRand Bank Limited; Midrand; Vor Ort; ZAR 180.000 - 300.000; Vollzeit

Zusammenfassung

FirstRand Bank Limited in South Africa seeks a Universal Advisor to deliver exceptional customer experiences in a busy branch. You will identify needs, offer banking solutions, and guide customers to digital channels and self-service options.

The role emphasizes compliant sales, ethical conduct, and ongoing development within a high-volume environment, aligned to FAIS, FICA, and TCF principles.

Qualifikationen

• Minimum Grade 12 with FAIS awareness and regulatory knowledge.
• Experience in customer-facing banking environments preferred.
• Ability to meet sales, service and customer experience targets.

Aufgaben

• Assist walk-in customers with banking needs and provide product solutions.
• Promote digital channels and self-service options to customers.
• Ensure compliance with FAIS, FICA, TCF and governance policies.
• Maintain accurate customer records and follow up on leads.

Kenntnisse

Customer-focused

Sales targets

Regulatory compliance

Ausbildung

Grade 12 / NQF4

NQF5 Banking / Admin cert

Jobbeschreibung

FirstRand Bank Limited in South Africa seeks a Universal Advisor to deliver exceptional customer experiences in a busy branch. You will identify needs, offer banking solutions, and guide customers to digital channels and self-service options.

The role emphasizes compliant sales, ethical conduct, and ongoing development within a high-volume environment, aligned to FAIS, FICA, and TCF principles.