Branch Supervisor (Umthatha)

Icebolethu; Gauteng; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Icebolethu Branch Supervisor in Gauteng leads daily branch operations and a high‑performing sales team. You will ensure client retention, implement sales campaigns, and monitor regulatory compliance while driving service excellence.

Ideal candidates have 2–3 years in financial services, Grade 12 plus business/marketing qualifications, and a clean ITC and criminal record. RE‑5/RE‑1 is advantageous; own transport is required.

Qualifications

• Grade 12 completed with relevant tertiary studies in business or marketing.
• 2–3 years’ experience in financial services.
• Clear ITC credit record and clean criminal record.
• Own reliable transport and cell phone.
• RE–5 or RE-1 qualification will be an advantage.
• Proven success in marketing life assurance is preferred.

Responsibilities

• Retention of clientele and safeguarding branch revenue.
• Supervising and managing daily branch operations.
• Leading, coaching, and mentoring sales teams to meet targets.
• Setting and monitoring individual and team sales goals.
• Ensuring compliance with company policies and regulatory requirements.
• Handling escalated customer queries and resolving complaints.
• Implementing sales strategies and promotional campaigns.
• Monitoring market trends, competitor activity and customer needs.
• Overseeing risk management and proper documentation processes.
• Driving customer service excellence and improving client satisfaction.

Skills

Interpersonal skills

Communication

Leadership

CRM

Time management

Education

Grade 12

Business Management/Marketing qualification

RE–5 or RE-1 advantage

Tools

CRM software

MS Office

Job description

Branch Supervisor

Icebolethu FSP, a division of Icebolethu Group, seeks a Branch Supervisor for permanent employment.

Responsibilities

• Retention of clientele
• Supervising and managing daily branch operations
• Leading, coaching, and mentoring sales teams to achieve targets
• Setting and monitoring individual and team sales goals
• Ensuring compliance with company policies and regulatory requirements
• Handling escalated customer queries and resolving complaints effectively
• Implementing sales strategies and promotional campaigns
• Monitoring market trends, competitor activities, and customer needs
• Overseeing risk management and ensuring proper documentation processes
• Driving customer service excellence and improving client satisfaction levels

Qualifications

• Grade 12
• 2–3 years’ experience in financial services
• Business Management, Marketing, or related tertiary qualifications
• Clear ITC
• Clear criminal record
• Own reliable transport and cell phone
• RE–5 or RE-1 Qualification will be an advantage
• Proven success in the Marketing of Life Assurance experience

Skills and Experience

• Excellent interpersonal, communication, and business skills
• Strong ethical and moral values
• Good time management
• Leadership and team management
• Customer relationship management (CRM)
• Problem-solving and decision-making
• Ability to work under pressure and meet targets