FSP Branch Supervisor (Port Shepstone)

Icebolethu; Port Shepstone; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Icebolethu Group in KwaZulu-Natal seeks a Branch Supervisor for its FSP division to oversee daily branch operations, drive sales performance, and strengthen customer service while ensuring compliance with policies and regulatory requirements.

The ideal candidate has Grade 12, 2–3 years in financial services, and relevant business qualifications; RE-5/RE-1 is a plus, with a clear ITC and criminal record. Own transport preferred and commitment to ethics.

Qualifications

• Grade 12 or equivalent.
• 2–3 years’ experience in financial services.
• Clear ITC (credit record).
• Clear criminal record.
• RE–5 or RE-1 qualification is advantageous.

Responsibilities

• Retention of clientele.
• Supervising and managing daily branch operations.
• Leading, coaching, and mentoring sales teams to achieve targets.
• Setting and monitoring individual and team sales goals.
• Ensuring compliance with company policies and regulatory requirements.
• Handling escalated customer queries and resolving complaints effectively.
• Implementing sales strategies and promotional campaigns.
• Monitoring market trends, competitor activities, and customer needs.
• Overseeing risk management and proper documentation processes.
• Driving customer service excellence and improving client satisfaction levels.

Skills

Leadership

Team management

CRM

Problem solving

Education

Grade 12

Business Management/Marketing qualification

Tools

CRM

Job description

Icebolethu Group is an Authorised Financial Service Provider FSP45714 and a Level 1 BBBEE Contributor

is South Africa's second largest Funeral Assurance Group. Winner of the Standard Bank KZN - Top Brand award for 2022 provides a centre of excellence and a leading provider of dignified burial solutions.

Icebolethu FSP, a division of Icebolethu Group, is currently in search of suitable candidate to fill the position of Branch Supervisor. The position is available on a permanent basis within the FSP, a Divisionof Icebolethu Group.

• Retention of clientele
• Supervising and managing daily branch operations
• Leading, coaching, and mentoring sales teams to achieve targets
• Setting and monitoring individual and team sales goals
• Ensuring compliance with company policies and regulatory requirements
• Handling escalated customer queries and resolving complaints effectively
• Implementing sales strategies and promotional campaigns
• Monitoring market trends, competitor activities, and customer needs
• Overseeing risk management and ensuring proper documentation processes
• Driving customer service excellence and improving client satisfaction levels
• Grade 12
• 2 – 3 years’ experience in financial services
• Business Management, Marketing, or related tertiary qualifications
• Clear ITC
• Clear criminal record
• Own reliable transport and cell phone
• RE–5 or RE-1 Qualification will be an advantage
• Have proven success in the Marketing of Life Assurance experience

Attributions:

• Excellent interpersonal, communication, and business skills.
• Strong ethical and moral values.
• Good time management.
• Leadership and team management
• Customer relationship management (CRM)
• Problem-solving and decision-making
• Ability to work under pressure and meet targets

ICEBOLETHU EMBRACES THE PRINCIPLES OF THE EMPLOYMENT EQUITY ACT

NB** We are an Equal Opportunity Employer committed to creating a diverse and inclusive company culture.

Applications and Closing Date

Closing date for CV submissions is 15 September 2026.