Field Agents - Mpumalanga

Icebolethu Group; Mpumalanga; Sur place; ZAR 180 000 - 300 000; Plein temps

Résumé du poste

Icebolethu Group is seeking vibrant Field Agents in Mpumalanga to drive new business through cold calling and direct selling of funeral assurance policies. You will engage new and existing clients, deliver excellent service, and maintain accurate records as part of a dynamic sales team.

Responsibilities include achieving monthly and quarterly sales targets, handling client queries, and ensuring compliance with FAIS and FSCA regulations, while promoting retention and upsell opportunities across

Qualifications

• Matric/Grade 12 completed.

Responsabilités

• Promote and sell funeral assurance policies to clients.
• Deliver exceptional customer service and ensure client satisfaction.
• Handle client queries and resolve complaints within the agreed service levels.
• Execute customer retention strategies to grow client base.
• Maintain accurate client records and administrative processes.
• Proactively call clients to restructure, retain, or resell existing policies.
• Ensure compliance with FAIS and FSCA regulations.
• Meet and exceed monthly and quarterly sales targets.
• Negotiate with clients for contract renewals and policy retention.

Connaissances

Sales

Cross-selling

Upselling

Communication

Negotiation

Conflict resolution

Independence

Organizational

MS Office

Multilingual

Formation

Matric/Grade 12

Tertiary qualification advantageous

RE1/RE5 certification advantageous

Outils

MS Word

MS Excel

MS Outlook

Description du poste

Icebolethu Group is currently in search of vibrant Field Agents in Mpumalanga Province who will facilitate bringing in new business through cold calling selling of Icebolethu products. The incumbent should possess but no limited to the following.

• Promote and sell funeral assurance policies to new and existing clients.


• Deliver exceptional customer service and ensure client satisfaction.


• Handle client queries and resolve complaints within the agreed service levels.


• Execute customer retention strategies to maintain and grow client base.


• Maintain accurate client records and ensure proper administrative processes.


• Proactively call clients to restructure, retain, or resell existing policies.


• Ensure compliance with FAIS and FSCA regulations.


• Meet and exceed set monthly and quarterly sales targets.


• Negotiate with clients for contract renewals and policy retention.

• Matric/ Grade 12


• A relevant tertiary qualification is advantageous


• RE1 or RE5 certification is advantageous

Experience and Knowledge required.

• 1-2 years’ experience in sales, customer service or field operations


• Experience in the funeral assurance, insurance, or financial service sector is preferred


• Background in client engagement and compliant handling will be beneficial


• Computer literate (MS Word, MS Excel, MS Outlook)


• Financial Service Experience (advantageous)


• Clear Credit & Criminal Record

Skills and Competencies required.

• Proven sales ability including cross-selling and upselling


• Proficiency in Microsoft Office (MS Word, Excel, Outlook)


• Excellent verbal and written communication skills


• Customer-centric approach with strong interpersonal skills


• Strong negotiation and conflict resolution abilities


• Honest, reliable, and ethical conduct


• Able to work independently and make sound decisions


• Solid administrative and organizational skills


• Ability to understand and resolve customer concerns effectively


• Proficiency in at least three official languages spoken in the relevant province